holofanco.comReviews of holofanco.com

the entire experience was awful from time of ordering until receiving. It was late arriving by about a week. software doesn't work on the fan. the email for assistance doesn't work - you have to Chat with them which gets you absolutely nowhere if you don't sit by your computer waiting for an answer to your question. Will be requesting a refund through Paypal. Don't waste your time or your money on this hologram fan.

I am extremely disappointed with the service I received from holofanco. I ordered a product that ended up not working out for my needs, and I attempted to return it. The lack of communication from the company has been astonishing. No one was available to receive the return package, and it was sent back to me. This has been incredibly frustrating, especially considering the product cost over $500 and was a work expense. I have tried multiple times to get in touch with their customer service, but to no avail. The lack of response and support is unacceptable. I need a refund for this product, and I expected a much higher level of service from a company of this caliber. I strongly advise others to think twice before purchasing from holofanco.

Awful. Late delivery, no tripod as paid and ordered. Appliance faulty and we were Slapped with import taxes never advised and 48 hours later any requests for a response ignored. Avoid at all costs. Shocking service. So disappointed

Mine struggled to download and display anything other than the holofan logo that comes on it when you plug it in. After about 45 minutes of glitchy, unresponsive downloads, the LED light strip went off and I was unable to get it to come back on. It still does not work at all.

App does not work it won't let me connect holototem through wifi to connect to the app. Got for edc but to not work

We only received one out of three items - shipping email said all three items were to deliver together. We have reached out to Holofan with no response. We paid for three items and only received one. Please respond to our email so we can get the balance of our order asap. Thank you SW

Bought a holofan for my husband for father's day. The instructions for setting it up are minimal and the app kept crashing on our android phone (said it is compatible), making it unusable. Contacted customer service by email multiple times. Many times they just don't respond. Sometimes they respond and seem like they want to help asking for more information, but then they drop all communication. The last email I got from them was apologizing for the delay due to the 4th of July and asking if we had a PC. I responded saying yes we do and then they disappeared for two additional weeks and counting and there is no holiday I know of to account for this lack of help. I even sent follow up emailS. I've been trying to get help since June 28th. Since that time all we've established is that we have an android phone and a pc. No troubleshooting, no suggestions on things to try, nothing. I can't even return it because this back and forth has been going on so long and there is no one responding to return it anyway. I think I have to do a charge back before I run out of time. It is too expensive to let it go and I can't trust them to return it and get my money back if they don't even respond. We have also tried calling multiple times a day, unsure of their availability. We can't figure out when the phone is manned because it rings and goes to a busy signal, or rings and immediately hangs up no matter when we call. Before you buy, try giving their customer service line a call and see if they pick up ever before placing an order in case you need help. Too bad, it seemed like a cool present, but ended up being the most frustrating present ever.