Hokage StoreBest shop of Naruto merch! AOT, One Piece, Fairy Tail and other cool anime stuff. Free shipping worldwide.
Hokage Store (hokagestore.com) has 59 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Valeria V.
Awesome customer service. every question answered promptly and professionally.the prices are very competitive and the quality is name brand. I have ordered three times and each order has been perfect.
Response from Hokage StoreMar 11, 2019
Hello! Thank you for the review. We are always happy to help you!
Cassandra
My mom ordered a hat in November and the payment went through and she never received it. I ended up buying somewhere else for cheaper. This site is a scam.
Response from Hokage StoreFeb 14, 2019
Hello! Thank you for the review. We are incredibly sorry for the caused inconvenience! Could you please contact us at [email protected] and send us your order number? We will try to solve the problem.
Benita
I ordered some shirts from this store. They came all in one box. Arrived sooner than expected. Shirts are excellent and I am very pleased with the quality and the speed of delivery!
Response from Hokage StoreJan 18, 2019
Hello! Thank you for the review. It is very important for us. We are always happy to help you!
Christy L.
Ordered a figurine for my daughter for Christmas have yet to receive it and the tracking number they emailed to me came back as invalid I agree with others this is a scam
Response from Hokage StoreJan 18, 2019
Hello! We are incredibly sorry for the caused inconvenience! Could you please contact us at [email protected]? We will try to solve your problem and help you.
Richard G.
was very satisfied with my order. All the products were very nice and they arrived quickly. The customer service is excellent, they are always seeking out to make sure everything met my expectations.
Response from Hokage StoreJan 18, 2019
Hello! Thank you for the review. It is very important for us. We are always happy to help you!
Shiela L.
I always enjoy Hokagestore's helpful customer service, plus they ship everything within 2-5 business days, so it gets here quick! Thank you!
Response from Hokage StoreJan 18, 2019
Hello! Thank you for the review. It is very important for us. We are always happy to help you!
Alexandra L.
I ordered an Anbu Black Ops cloak along with Naruto shoes. My shoes arrived in tact , and recieved that my Anbu cloak order was cancelled. On top of the dissapointment, i was sent a sweater that costs nearly $30 less than the item i ordered. No REFUND. Did not ask if i wanted a replacement product, they did not even refund me the difference in price. I am disputing this with my bank. First time ordering from them and customer service is a joke, what a dissapointment. No one answers my calls or emails. Basically, i feel like they frauded me with my money!
Response from Hokage StoreOct 30, 2018
Hello! Thank you for the review! We've received your email about canceling the order on the 7th of October. Our support manager has answered you on the 8th of October. You have received this email and answered us too. We couldn't cancel your order because it was already shipped. According to our policies, if you need to make a change or cancel an order, you should contact us within 12 hours. You've made the order on the 1st of October and asked us to cancel it after 6 days, not 12 hours. Despite it, we've canceled one of the items (Anbu Costume) and issue you a refund. You didn't receive the refund in time because we had some problems with our Stripe account. Sorry for the caused inconvenience! We've issued you a refund again and you'll receive your money as soon as possible. Also, you received the Anbu Costume by our mistake, you don't need to return it. Please let us know if you have any questions or if there's any way we can be of help.
Dylan B.
I had ordered one item before (a little frog wallet) and they gave me the tracking info and it showed up in my mailbox in 15 days and I was very happy. But im really getting concerned that the Naruto hoodie I bought 20 days ago, which does not have tracking information provided, is never going to arrive. The email customer support told me that I would have to go to my local post office to pick up the package instead of having it put in my mailbox however my local post office has no package for me and no way of knowing where it is without the tracking information. Moreover, I have tried to call both customer support numbers multiple times only to have my calls be ignored and my messages to be left unanswered. I still don't even know how to receive my package. I don't want disgrace Hokagestore because of how my first package arrived without a hitch but this experience is very disappointing.
Response from Hokage StoreOct 30, 2018
Hello! Thank you for the review! We are incredibly sorry for the caused inconvenience, now we have some problems with a phone number. Our support manager has answered all your emails. Please check your inbox or spam folder. Unfortunately sometimes due to free shipping tracking is not available. You can find more information about it in our Shipping & Delivery Policy: https://hokagestore.com/shipping-delivery/. Also, please note: we are not couriers, all products are delivered by the shipping company to your local post office. Then, if your local post office delivers packages in your city, you'll receive it in your mailbox. If your local post office doesn't deliver packages, you should contact them by yourself. Kindly let us know if you have any questions or if there's any way we can be of help.
