Dylan B.
Disappointed and Indifferent because of new package
I had ordered one item before (a little frog wallet) and they gave me the tracking info and it showed up in my mailbox in 15 days and I was very happy. But im really getting concerned that the Naruto hoodie I bought 20 days ago, which does not have tracking information provided, is never going to arrive. The email customer support told me that I would have to go to my local post office to pick up the package instead of having it put in my mailbox however my local post office has no package for me and no way of knowing where it is without the tracking information. Moreover, I have tried to call both customer support numbers multiple times only to have my calls be ignored and my messages to be left unanswered. I still don't even know how to receive my package. I don't want disgrace Hokagestore because of how my first package arrived without a hitch but this experience is very disappointing.
Response from Hokage StoreOct 30, 2018
Hello! Thank you for the review! We are incredibly sorry for the caused inconvenience, now we have some problems with a phone number. Our support manager has answered all your emails. Please check your inbox or spam folder. Unfortunately sometimes due to free shipping tracking is not available. You can find more information about it in our Shipping & Delivery Policy: https://hokagestore.com/shipping-delivery/. Also, please note: we are not couriers, all products are delivered by the shipping company to your local post office. Then, if your local post office delivers packages in your city, you'll receive it in your mailbox. If your local post office doesn't deliver packages, you should contact them by yourself. Kindly let us know if you have any questions or if there's any way we can be of help.