HME Medical ShopReviews of hmemedicalshop.com

Only place I could find a new batter for my bath lift and it arrived in 3 days, 2 days early. Will be using again

I placed an order 16 days ago that has not yet been shipped. I can't reach anyone at the company. I've emailed them on their site with no response. Their phone system claims they have online chat on their website, but that is nowhere to be found. So far, their service sucks! If I don't get a response, I will cancel my order and find another vendor. At this point I would say "stay away."

Overall it is good. I wish the price is cheaper though.

Ordered a replacement seat for Mom's rollator on April 22 . Got a text saying shipped with a tracking # . When I go to that tracking # Fedex says they'll ship as soon as they get the package . Now May 15 and no seat and can't talk to anyone on the phone or on line . SO frustrated .

Ordered a part on Aug. 16. I checked the status on Aug. 21 and it still showed as processing. So I called to ask about it and it took about 4 hours to finally get some kind of story about the manufacturer moving to new warehouse, bla bla bla. I was promised that the part would be shipped today, Aug. 28 but when I checked the status it still showed as processing. This time I contacted them through the chat feature on their website and was given another story about problems with the warehouse and it will be 48 to 72 hours before it can ship. I finally informed them that I want it shipped tomorrow and the status updated with a tracking number or a full refund. Regardless of whether or not they actually ship the part tomorrow this is extremely poor service.

Just had the best Customer Service Experience with a gentleman named Mike. We received incorrect part in error but he made the entire return process so easy including emailing us the return label! Plus he immediately ordered us the correct part without recharging our credit card! I own my own business-we keep a sign posted that reads: "A customer doesn't remember the problem as much as they remember how the problem was solved".. I will remember HME Medical Shop for their great Customer Service! Thank you Mike!

order arrived promptly & exactly as stated in the description. When I needed an accessory ASAP, the company obliged & went beyond the normal response. Excellent service!

I was in need of a walker and spoke to HME Medical Shop thru online chat and then called on the phone to place my order. Both representatives were very helpful and and showed a desire to help which is sadly lacking in so many businesses today. I am so glad to do business with them!