HME Medical ShopReviews of hmemedicalshop.com

Stay away! Stay far, far, far away! I wish I had looked up their reviews before ordering anything. They have a garbage rating for a reason. I ordered a replacement backrest for my rollator, picked the one they said was correct for my specific model. It arrived quickly, but it turned out it didn't fit my walker at all; two inches too short on the ends, with knobs too wide to fit through the corresponding holes in the rollator. This was annoying enough, but the real nonsense started when I tried to return it. Turns out no living human ever answers their phone, their chat bot is a joke, and the link on their Returns page will only dump you onto an error page stating, "Page Not Found". Emailing is useless. I've tried twice and no one has replied to me. So, now I'm stuck with a backrest I can't use and no way to return it. Oh, and the cherry on top: If I ever do get someone to get back to me with return info (not holding my breath for that), I'll be required to pay a 15% restocking fee! Yes, for an item that does not fit because they advertised it incorrectly. Pay attention to all these bad reviews. HME got them the old fashioned way: They EARNED them. Edited 07-28-26 to add that a rep finally did reach out to me a few days after I posted this review and resolved my issue. It appears the manufacturer changed the rollator design without giving the new version a different model number, so the item on sale is not correct for the rollator I have. Not HME's fault. The rep at HME was nice enough to try to find a solution and eventually refunded me in full. So I've changed my rating from one star to three.

It is impossible to get return information from HME. Although I was granted a return authorization number within a couple of days, and told to wait for email instructions, it's been over a month of waiting. No one EVER answers the 800-258-6313 line. Vmail says that there is limited phone support and to email questions to a website address. Did so three times, and receive an "evaluating your request response" each time. This is not world class customer service and would caution to be aware of this void.

So grateful for the wheels now my resident does not have to struggle to walk anymore. It took a long time to get here. They are also a little pricey. They should of had a discount for buying two wheels. We wished it was a faster postal delivery.

Sent the wrong part. But return was easy.