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Hivelocity Hosting (hivelocity.net) has 277 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
hivelocity.net
Website
hivelocity.net
Category
Internet & Software
Location
Tampa, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 20% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This shit hosting company tried to steal my money!
I placed my first order and I was asked for Identity verification. that mean I have to send my ID and card picture to them!
I never expected buying some hosting would need some ID verification. so, I went to customer support and talk that I want to cancel my order cause I was charged for it.
but, all they said is just we can't cancel your order and you have to cancel it yourself. so, I asked for a guide on "HOW TO CANCEL IT MYSELF" but they said I need to go in my server menu and click on cancel this server. the problem is I can't click my server menu cause I need to do identity verification first.
it just like a loop that would never end. working with this shit company was pain in the ass. so I decided to call my bank and dispute my transaction.
RW
Robert W.
This company went downhill quick
This company went downhill in a huge hurry. Didn't even make it a full year as a customer before issues started. The attitude I get from second tier tech support is hilarious. Basically was told that something my server did just fine for seven months .. well I shouldn't expect no packet loss. High pings to the gateway was perfectly normal. They have DOS attacks in a completely unrelated datacenter. There was a LOT of excuses but seemingly not a care in the world that my server was flaking out. They even told me that what I was running woudn't work on the 'shared bandwidth' of my dedicated server yet a cheap VPS was running the identical OS and software without an issue. Well that was until I cancelled the dedicated server then the VPS started having major packet loss for long periods of time so I had to dump it too. I did notice when switching from another host that their network is under heavy bot scanning and attacks non stop worse than I had ever seen. I ended up going back to my old host after I realized they are heads and tails above this company and when you have network related issues they actually take it seriously. I finally realized this company has some really poor support staff running things.
Response from Hivelocity HostingMay 5, 2026
Thank you for sharing your experience. We're sorry to hear about the network and support issues you encountered during your time with us. Concerns around packet loss, latency, and overall service reliability are things we take seriously, and we understand how disruptive those problems can be.
We'd welcome the opportunity to review your account history, including the specific servers and network paths involved, to better understand what happened and where we fell short. If you're open to it, please reach out to [email protected] so our team can take a closer look and address your concerns directly.
MO
Michael O.
They deleted a Virtual Machine of us in…
They deleted a Virtual Machine of us in a migration. Unrecoverable. No regrets. As if this is normal. 6 years of data gone.
Dont trust them!!!
Response from Hivelocity HostingFeb 4, 2026
We’re truly sorry for the frustration and concern this situation has caused. We understand how impactful data loss can be, and it’s not something we ever take lightly.
We can see that you’re actively working with our billing team, and we appreciate your willingness to engage with us. They’re best positioned to walk through the details, answer questions, and help determine the most appropriate next steps.
LP
Lysander P.
Network experience in nyc has changed
It appears that latency has gone up has changed from where it was there used to be a lot more direct appearing sessions to Nyiix and Decix those appeared to have disappeared then I get told that my server was moved I was never notified and it was down for multiple hours. I was hoping that a few months would show things back to normal but it appears that it has not. I had great low latency to other networks less than 2ms and now it appears to be around 12-17ms higher. Finally I found out that the 7 teleport facility has been migrated away from and the servers I had moved to another facility orangeburg?
Response from Hivelocity HostingDec 29, 2025
Thanks for taking the time to share this. We understand how changes in latency, routing, or facility location can be frustrating. We’d like to review your specific server and routing path to better understand what you’re seeing and confirm any related changes. Please email [email protected] so we can look into this with you and discuss potential next steps. Our team is happy to assist.
MM
Md M.
Horrible expericee.
We have earned a horrible experience with their service. They terminated our 4 dedicated servers instantly for abuse complain. We have not got any databack. We have faced many problems for this. We have spent a huge amount of money handling this data issue with our client, approximately 5 lac BDT, we have faced some legal case issue and we have lost our business reputation, which is of unlimited value.
Response from Hivelocity HostingNov 6, 2025
Hi Md Mehedi — thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you’ve experienced. We understand how disruptive a service termination can be, especially when it impacts your business and client relationships.
Please know that account terminations related to abuse are never taken lightly and are only carried out in accordance with our Terms of Service and Acceptable Use Policy, which all customers agree to upon signup. Repeated abuse violations will result in server termination when there is no other option and to protect our network.
Although we can’t discuss specific account or abuse details here, we would appreciate the opportunity to review your case. Please reach out to me directly at [email protected] and I will be happy to discuss your case with you directly.
Thanks.
KT
Kamil T.
HIVelocity = HIV with supporting criminals
HIVelocity = HIV. It is company that supports criminal activity for months. If you scam people, spam, do phishing or do other criminal, illegal activities - this dishonest, fraudulent pseudo-corporation with pseudo-hosting is for you. They won't stop you doing illegal stuff.
Their abuse support does not exist. For them, laundered money is more important.
However, when they received my first review there, they replied that they take care of spam (hahahaha) and I need to report spam to abuse[at]givelocity.com and they will take action. It is fake. They NEVER took any action. I was reporting them spam via SpamCop FOR MONTHS and even via e-mail when I had still patience to them. No action taken. No reply.
Instead, these lying bots flagged my previous review for describing their support of illegal stuff.
They're perfidious liars, and even if they reply to this message and say again that they're dealing with spam - it will be lie. Don't use their services if you don't want to support criminals.
Just so you don't think I am talking without any proof. Below I listed some of HIVelocitys IP's which are used by criminals to trick people into fake DHL, FedEx deliveries, fake casino winnings, fake GMail warnings, fake issues with my iCloud storage, fake car insurance issues and a lot, lot more.
They are ALL active. If you enter these IP's like the normal webpages, you will see the placeholders sites used by a single criminal (their client or supporter). All the same styled. I wish all the criminals working for HIVelocity, all the worst, I mean years in prison for defrauding and scamming people.
Here is list. If you need to check if, just replace spaces with dots.
209 133 200 157
209 133 200 155
94 72 163 82
94 72 163 22
94 72 163 58
23 227 182 20
144 168 44 114
144 168 44 118
23 111 147 194
107 155 113 43
107 155 113 46
23 111 153 82
142 250 191 91
107 155 67 76
23 227 205 14
144 168 44 117
209 133 200 156
107 155 112 150
209 133 200 158
144 168 44 116
209 133 200 154
23 227 195 182
94 72 162 98
Remember. HIVelocity = HIV criminal company.
BH
Barry H.
Cancellation Denied
We requested a cancellation on the day of renewal. Our business was charged $2,100 for a dedicated server subscription until January 2026. We have not used this server and it had been decommissioned in April 2025. We served out our previous subscription time, which we knew could not be refunded. Hivelocity would not allow us to cancel our next 6 months subscription. No pro rate or creative options. The reason why is "it's our policy to not give refunds".
CW
Clark W.
Shockingly Lax Response to Phishing Report
I reported a phishing website hosted on their platform, expecting swift action to protect others from fraud. Instead, Hivelocity’s response was to ask the scammer to remove it themselves. Seriously?
Rather than taking immediate action to suspend or investigate the malicious content, they said:
“We will reach out to the site owner to get this removed.”
This is not just lazy — it’s dangerous.
Phishing sites are designed to steal people’s data. Giving the attacker a polite heads-up is not a responsible security practice. If this is how they handle abuse reports, I wouldn’t trust them with anything remotely security-sensitive.
Absolutely unacceptable.
Response from Hivelocity HostingAug 20, 2025
Thank you for sharing your concerns. We take all abuse and phishing reports very seriously, and I’m sorry our initial communication left you with the impression that the matter was not being handled appropriately.
When we receive an abuse complaint, our responsibility is to both investigate thoroughly and ensure that valid customers are not suspended without cause. This means we open a formal abuse case, review the report against our policies, and take appropriate action.
In this instance, the site in question was investigated and ultimately removed as a result of that process.
While our first message may have seemed insufficient, it was part of our standard abuse workflow designed to protect the broader community while also ensuring fairness and due process. Please know that we do not ignore or dismiss phishing complaints. They are treated with urgency and resolved through established procedures that lead to removal when justified. These policies are within industry standards.
We appreciate your feedback, as it helps us improve the way we communicate our processes to reporters in the future.