Hismith Official StoreReviews of hismith.com

Rule#1: AVOID Rule#2: Always follow Rule # 1 Rule#3: Don't break the rules. If you follow my quick rule book you will be just fine, if not expect poor customer service. I am always now very wary of UK websites with foreign connections, clearly they are NOT in the UK so really therefore should not be giving that impression with a UK website and trading as though they are in the UK, a UK law needs to be implemented to stop this practice. I have a seen a lot of blatant fake glowing reviews about this company so do your own reasearch before you part with money. Abismal customer service, as mentioned in other reviews, they seem all smiles pre-order then the minute an order is placed the tables turn to basically complete ignorance. The problem here with this and other companies operating in the far east is when everything is ok there is no problem, the minute a fault develops and the consumer may have to return the item the cost escalates from a cheap buy to a costly mistake. Do yourself a favour, pay more for it from a UK seller and have peace of mind you are covered. You will just waste time, get annoyed etc at trying to deal with these people - they know full well they are out of reach and can hide as long as they like till your patience runs out and you just give up. Hello - to add to your comments below, you must have me mistaken me with someone else, it was my partner who dealt with you a couple of months ago - I merely witnessed the whole episode and wrote this on her behalf. UPDATE to Below: I responded to your reply, accepted it several times but this is where the buck stops, nothing more from you.

Terrible customer service..no email returned.. not able to chat..no tracking# , nothing took my money and nothing else.. they suck... update: just received my item..it comes from China..I got 0 communication from them since purchased to now..I sent them many emails..none returned.. purchase at your own risk... update: after not getting an email reply, or chat. I did receive my order.

I am deeply disappointed by their customer service. It’s slow, unhelpful & poor. I’ve contacted them on numerous occasions about being refunded for an item I purchased. I spent a lot of money so I expected the curtesy of receiving quality customer service but I was wrong. The message I got back made absolutely no sense (I think it was an English translation) & didn’t explain how to go about returning the item. I’m greatly dissatisfied and will not be purchasing from them again. When it comes down to it, a company is nothing without good customer service.

They publish fake advertisements on the internet. When you complain they just lie. Bunch of cheaters

Guys I’ve been on email for the last couple of days trying to resolve my issue they keep giving me false promises I was giving a Royal Mail dispatch number they told me my item was on its way Royal mail has told me the item hasn’t even been scanned as dispatched yet they’ve been lying so if your item does not come which I doubt it will don’t be surprised people When you give them good questions to answer about their self they get a little nasty if you like to put it but if you ask them about another item they’re so cute and nice and helpful because they think they’re getting more money out of you I have no issue spending money with people my issue is when people lie to me about my item why can’t they just say it will be here in two weeks end of story rather than tomorrow tomorrow tomorrow definitely next time I will be purchasing from a good resource You think you’re doing good by trying to save 10 £20 the stress alone is not worth it I feel so stressed out about this

i ordered the best machine they had on 01/28/2019 and now is 03/05/2019 and i still dont have it (i payed for ,,express shipping,,) my tracking number is showing that it alredy arrived... but i recived nothing (no box, no notification that i need to pick it up) i went to my post office and customs just to check personaly and they have no idea where it is... Hismiths support told me to wait a little longer... ok.... and now when i was dont waiting and i was really patient... i requested a refund... and from that point they stopped replaying on my mail and im unable to chat with their live chat support on their site. So they are just ignoring me... and i lost 700$... i feel scamed.. IF Hismith feels like contacting me... here is my order reference: ALRORVIFF

worst company i ever dealt with don't believe the reviews there bogus this company is 100 percent RIPOFFS they sent me a used broken machine after the order was canceled may email to the no responses rip off for sure

Cheap Chinese rubbish.....avoid like the plague.....customer service is none existent.....you have been warned