Hismith Official StoreReviews of hismith.com

Very disappointed in the lack of communication with the company. I ordered (in my opinion), a very expensive machine. I was given no updates regarding shipping; or the fact that there was a delay. Today I received this email that asked my opinion of the machine. Well, I do not have the item. Furthermore, “Jess” (this is the second time I chatted w/her) in the chat option, has very poor English skills and simply stated “sorry” and that there weren’t many planes flying. This should have been communicated. So far I have nothing and I’m not impressed.

Have not received order online still only shows status as payment received and nothing more

I was expecting to receive 3 pin adaptor connector, so I could use other attachments I have from another machine...

Ignored requests for refund. Even though I mentioned the thrusting rod or fastening assembly was faulty. Also mentioned it did nothing for me personally. Made multiple requests for a refund and it was ignored. Only response I received was a useless picture on how to install the thrusting rod. Good luck trying to return this the company will just waste your time until the window to return it runs out. Customer service is terrible and practically non existent.

I bought the product on a whim, and decided i wanted to return within the 14 day period as specified within their return policy. I reached out to customer support only to be ignored a few times. Once i was finally able to get in touch with them. They told me, even though I am from the US and their policy states I could ship via UPS to the UK. They told me i would have to ship to Hong Kong. Looked up the cost and that costs more than the actual product itself...Pretty annoyed tbh. And the second i explained to someone named Jess what their policy stated i was ignored once again...

It came damaged. The box was damaged n the product wouldnt start.

Like one of the other reviewers said, this company lies about where they ship their items from. They keep saying in their responses to write to customer service, what's the point when they don't reply anyway? Why is it that 90% of the reviews on here have the same response word from word from the company?

I placed an order last week. The price clearly states 172.83 for my item incl the 10% off and expedited shipping. I got charged 192.81 by paypal. Their website says at the bottom Store Info and has a USA address so I thought it was coming from thete. Now i see the tracking link shows item is coming from CHINA. So now guess what, I got a msg from DHL wanting $21 in duty. I would never buy an item outside Canada!/USA and I see Hismith is doing this to their UK customers too.