Hismith Official StoreReviews of hismith.com

This has been a terrible experience. It is now in the seventh week and my order has still not been completed. Two weeks after order was made I kept inquiring about why I had not received any type notification on my order. ( By the way you will not find a phone number anywhere). I finally got an email order has been shipped but no tracking number. Seven days later I received a tracking number stating order had just shipped. When my order arrived to my surprise was not what I ordered. (Wrong color). The attachments that came with my order (spring and dildo) spring will not fit anything and dildo was for a cow 10”x6.5”. After sending pictures 3 times they admitted the spring needs another attachment to work and they would send correct dildo. It has been 2 more weeks and still have not received anything except a tracking number that has not been updated in 11 days for spring attachment and a notification that the dildo is out of stock and on back order. I now cannot get anybody to reply to my emails. After further investigation I have noticed that hismith website shows 5 star ratings on this company but not so on other hismith feedback sites. I will update if anything changes.

I paid for expedited shipping meaning 1-4 days. It’s been a week and I have nothing.

Ordered new machine $400 plus dollars. Machine arrived broken. Contacted customer service several times no response. Feel like I got scammed?

Anyone who rated this company well is fake or actually received their order.... Before placing my order on February 13th, I spent 3 days testing out the chat for live support at various times throughout the day to try to speak to an available rep. On day 3 I got ahold of “Jess” who in broken English directly ignored my question of when the chat is normally staffed. Despite that, I placed my order dependent on their confirmation that everything in my cart was in stock. I never received a shipping confirmation email. Instead I received a text from DHL asking me to approve (a package in transit) upcoming receipt without signature confirmation. Looking at the tracking, the package is coming from Hong Kong. I received a small box containing everything except my machine, and despite NOT approving a no-signature delivery, DHL delivered it without my signature. I then spent a few days with the chat pop up and received a follow-up email from someone named Edwin who instead of answering my question as to where the rest of my order was, provided the tracking number of the box I received. I then played the waiting game attempting to reach someone via chat and eventually reached “Jess” again. I told her that she directly confirmed everything was in stock before I placed my order, and I specifically asked about the tracking for the machine. Her response was “I will check and get back with you”. I then asked for a timeframe of when she will get back to me—-absolutely no response. The chat then went into a perpetual load/spinning icon and I never received a response via email. It appears they disabled the chat ability on their website since then. When I changed the currency icon at the top of the website the chat icon appears again and their default chat message now says “ If you have placed order before and got nothing, we will dispatch them in following 3 days and it takes 5-7 days to deliver.” I still have not received an email confirming the tracking of my machine or a follow up from Jess as she indicated. I will update this post if anything changes. Today is February 21st. 2/26- no update or response to my multiple inquiries. Chat option is on the website, but conveniently not staffed and now with a Spanish disclosure after the English disclosure in the chat that no one is available. I just want what I ordered.... some sort of explanation is due. I’m uncertain as to my next steps and I am obviously frustrated. I will absolutely make updates to this post. I’m determined to get my machine and to relay a real and full experience in dealing with this company and their beyond poor customer service. 3/1: no email response from customer service since the 19th. Yesterday Jess via chat asked me to email customer service for an update.... after explaining that she has failed to follow up with me before, and 10 messages to customer service has gone unanswered, she replied “it delay due to global virus.” No time frame provided, did not answer follow up questions.

Never received my package and they haven't refunded my money yet

They waited 10+ days to ship my order and repeatedly ignored my requests to cancel the order. Avoid this company at all costs!

Made an order on January 18th with expedited shipping. On February 8th, was told the package would be sent out on February 10th. As of late evening on February 11th, no shipping confirmation or tracking number has been posted or sent.

Terrible service. Ordered over 2 weeks ago still no confirmation.