Hismith Official StoreReviews of hismith.com

There was an issue with the product I received, but the support was very helpful and resolved the issue quickly. The situation was not normal though, so I appreciate the help even more!

Update: Wednesday 24 October Received a replacement order this week. All seems in good working order, and appears to be a good sturdy product. Customer services have been very good at resolving the issue. ------------ My wife and I placed our order on Sunday 30th September and paid for expedited shipping. 1) the item was not shipped until 5 days after we placed our order. 2) We were told the item was in stock, so why the delay in shipping? 3) As at Monday 15th October, no order has arrived. 4) After investigating with ParcelForce it seems the parcel was incorrectly addressed (not our fault), so the parcel will now be returned to sender. 5) Hismith asked us to chase PareclForce - it is the responsibility of the seller - Hismith - to do this. ParcelForce advised that the parcel had been returned to sender, because the address was incorrect. Whilst the product looks great and there are some good reviews here, please be mindful of this review. We have now asked for a replacement or a refund. Update: we have been advised that a replacement order has been dispatched. Once received we will provide an update on the service and product. We should say that Hismith customers services have been very helpful throughout this episode, but it is still frustrating not to have the order as the package was incorrectly addressed.