Hismith Official StoreReviews of hismith.com

I ordered on 4/19 and paid for the express 2-4 day shipping. I just finally got a text from DHL saying it will arrive May 8th. Their “express” shipping takes 3 weeks because it is shipping all the way from Hong Kong not Ontario CA like their website says. Jess that agent everyone else says is so great told me 2 days after I placed my order that yes my order had shipped already so I thought it was stuck in customs, now I find out today, 2 weeks later, that it just finally got picked up by DHL from their warehouse in hongkong. Be weary of these people if they lie about where it ships from, if they lie about how long it takes to ship, if they lie about what country and continent they are in, and they lie to your face saying it has shipped when it hasn’t how can you trust anything else about them?

Item Reference: HSA15 Upc: 712809887644 Doesn’t vibrate. (VERY DISAPPOINTED)

Purchased items paid for express shipping and have not received anything!. I checked with DHL and they informed me hismith printed a label but nothing has been picked up or shipped. I would not purchase any thing from them until the Coronavirus has settled down!

I ordered and haven't heard any updates. No shipped. No nothing. I got a confirmation via paypal after I paid but thats it. When I contact Hismith on the "24/7" chat it says no one is available.. So obviously its not 24/7 support....

Product took way too long to ship. No way to track it

Ordered Item #RCAIXIKRJ on March 29th 2020 by accident. Asked to cancel the order a few minutes later. No response. On April 2nd I asked what the status on the cancelation was and finally got a reply saying that it was being shipped and gave me a tracking number. The next day I got a text from DHL saying it was just now being shipped and wouldn't get it until April 8th. I paid for 2 day shipping and not only was that not provided but the item wasn't even shipped until 3 days after the order. The person I spoke to tried to blame it on Covid-19 but that has nothing to do with it not even being shipped for 3 days unless you're all sick with it. In that case you shouldn't be sending sex toys if you're infected and I will be having this package checked for it when it arrives. Also, support said they would refund me the $20.00 for the 2 day shipping but that hasn't happened yet either.

I ordered 3 items 9 days ago and haven’t even received a shipping confirmation even though i paid for expedited shipping. I tried to track the order on the website both as a guest and through my account and neither of them have any information. I contacted Hismith through the “contact us” page 3 days ago and haven’t received a reply. The products may be good but the customer service so far has been terrible.

Did not ship as promised. Then shipped after order cancellation. Then refused to respond to emails. Now refusing to respond to PayPal. Never received order & no refund.