Hismith Official StoreReviews of hismith.com

No help.. motor went on machine and no help in replacing the motor under warranty..I’ve sent video of the unit not working ..dissatisfied with everything..they tell u to write them great reviews..as soon as I did they never return my emails ..just ignore me ..

There is no return policy on their website. If any piece of your machine fails even within the warranty timeline it will not be covered and you will not able to return it. My machine was shipped to me defective and I ordered Hismith replacement motor and replacement controller through Hismith.com again their product had the same issue where it would start and stop even with their replacement parts. Again I was unable to even return the replacement parts. There are plenty other competitors with higher quality products at the same price. Additionally those products are made within the United States and have a warranty that they will honor and a return policy that they will also honor that is written on their websites.

If I could rate them zero stars, I would. No/ zero communication from them. No response to any of my emails

Zero Customer Service , The support center will not reply for a Broken Machine out of the box . Now let’s see if the very next experience from another User tells us everything is just perfect , could use More Oil or something similar to that statement to look real I tried four times to contact them through Email ? It’s been 11days ! If the customer service was so great why is their phone number NOT supplied ? I’m so happy to send it back , Make sure you purchase it through Amazon , it can be returned and if the company does not answer amazon , I think in several days Bam Amazon Refunds . The parts that are suppose to hold this very strong solid steel stands are made from cheap pot Metal casting . They won’t tighten and the stand is not secure . If it’s tightened too much I’m thinking the casted parts will break if a flash as usual with that cheap material . No set screw ?

no reply from customer service, no reply from webmaster, no reply from chat, I need shipping confirmation or a refund. very upset.

Received the product, used it once and now it won't turn off, it's stuck on hi-speed, tried contacting them via the web site, the web form is broken, emailed them twice @ service-at-hismith.co.uk, no reply. Very disappointing for a company selling a premium product.

Bundle I bought is described as "Hismith Premium Sex Machine With Bundle Attachments - App Controlled With Remote." Sounds like you can control it with your phone app, right? WRONG!! After waiting 30 days of back and forth with "Edwin" via chat and email, I was finally told I needed to spend another $100 (in addition to the $543 original cost) for the "app remote controller." So, now I'm out $643. Sixty days have gone by, and I still can't use the product.

This company is horrible to deal with. I placed my order Thursday night seen my email receipt Friday morning and immediately. contacted the company several times thru several methods that its the wrong item. They finally got back to me on Monday saying its too late item shipped. They lied. The tracking number showed it shipped 5 days after. Also it ships from Hong Kong, not Canada. So be prepared to get it in a month unless you pay the extra shipping. They finally agreed that I can send back the attachments and the will send me the correct ones. As soon as I received the item I emailed Edwin who was the contact there to get the shipping address to send back the wrong attachments and they instantly cut off communication. Once I received the product they just ghosted me. It's been a month and they still won't reply to me. I bought the premium machine with KlicLok and attachments and spent almost $500. The machine itself is ok, Not great but Not bad. It's over priced for what it actually is. In reality it's just a windshield wiper motor from a car with a speed control. The attachments are trash. the dildos are a piece wood or plastic with rubber over it. There is no flex or give to them at all. the only one that's any good is is the standard dildo that comes with the machine. The male cup is a joke. unless your penis is super tiny, it won't fit the cup. It's stretchy rubber but it's inside a plastic sleeve and the hole is the size of a pencil. Your penis will just push the rubber inside. It's complete trash. The only part of all this that is of any Quality is the legs, They're solid steel bars that will never break but the clamps that hold the bars together are pretty cheap. They say they have 24/7 customer service and 30 day returns. They don't have either one. If you do decide to make a $500 mistake like I did? Just buy the machine itself and get the suction cup adapter and buy your own dildos someplace else. Even the suction cup adapter is a joke. It's just a round piece of metal with a kliclok and they charge $40 for it. You can find it on Amazon for $20. Over all I think the machine itself would be a fair price at $250 if it came with the adapters, not the dildos just the adapters so you can buy your own dildos elsewhere.