Hismith Official StoreReviews of hismith.com

Good product, good customer support. Only wish is that the thrust arm had a bit more support as the engine losses power under weight. Maybe add some bearings around the hole the arm you screw in goes through. It would improve the efficiency and torque at lower speeds.

Really excited about receiving my Hismith machine! Had a bad experience with an "American" vendor and had to start all over again. So far the buying experience has been WAY better, but have not received my machine just yet. Will update this review to 5 stars if things go as planned :D.

Haven’t received the package yet, but the customer service is great. The chat assistance on the website is very helpful and when you can reach anyone on it you just leave your email and they get back to you quickly. I wanted to upgrade my shipping after I had already made my purchase and they were very helpful in accomplishing that. I will write another review about the package after I have received it.

The machine I purchased works great! My only problem is that both of the screws to adjust the direction it goes does not work. Other than that the customer service was fine and I appreciate the help given when needed. As well as, the good customer service and providing with equipment whenever there is any issue with my machine. Thanks Edwin!

Customer service was EXCELLENT, I worked with Edwin. The reason this review is not 5 stars has more to do with company policy/ website design than customer service. The machine and working attachments I purchased are working great however I have not had a chance to use them too much yet so I don't know about their longevity. But so far so good! Pros: -I did receive a customer service response EVERY TIME I reached out. It is not 24/7 support but within a few days at most there was always a response. I usually received a response within 24 hours or less (I had a lot of questions). -Customer service was friendly and knowledgeable. All recommendations/advice I received through customer service were correct (I had purchased three adapters with my machine/attachments, two adapters I purchased based on website description that did not work with purchased machine and one adapter purchased based on customer service recommendation that was a correct one). -I did have an issue with my machine that allowed it to function correctly but was an inconvenience, a partial refund was issued. * See edit below * -I did have an issue with two attachments being wrong one sent/not working that were quickly resolved after reaching out to customer service. * See edit below * Cons: -An item I ordered was out of stock so not shipped with original order. I prefer the website to be set up to acknowledge this so that I am aware of this before I receive my shipment. Once I reached out to customer service about the missing item it was back in stock again and they are going to ship the item. -The website descriptions can be misleading and at times wrong... I had purchased adapters for a machine/attachments based on the specifications listed on the website that turned out not to be required. A way to avoid this is to talk with customer service beforehand about everything and not to assume the website specifications are correct. DO NOT PURCHASE IF YOU ARE NOT SURE because even if you have proof that listed website specifications were incorrect it may be difficult or not possible to get a refund. * Edit: If customer service indicated you would be receiving any form of refund be sure to follow up that money was actually refunded. I did not do so until a month or two later and despite having email evidence from customer service that I would receive a partial refund I did not actually receive the refund until after I set up a dispute through Paypal... once Paypal was involved I received the original agreed partial refund promptly. I am still leaving review at 4 stars because I would purchase products again, however especially for first time buyers I would strongly recommend checking every product you decide to purchase through customer service to ensure it is what you want. This may be a lengthy process due to different time zones and turn-around times with communication (as stated earlier support is not 24/7).

I put an order in last week and I was surprised when it already arrived today. I ordered the Pro Traveler and a couple of accessories. They came in two separate and discreet packages. One of the accessories was not included with my shipment so I got back on the store chat, which automatically popped up when I was first shopping, and Jess was there once again to answer all of my questions. I simply told her an item was missing and she had all the answers right away without me even having to tell her anything. She knew exactly what it was and had all my order information. She apologized and explained that it was shipped separately and is slightly delayed. I will leave another review once I receive it and am able to test it all together.

The product I purchased is very good, works great and feels good

Please help me. Only came with one dildo attachment