Hismith Official StoreReviews of hismith.com

The customer service on this site is beyond lacking. Their site says a lot of things that have been absolutely untrue. They state they send products within 24 hours of order, and if not, they will let you know. I never received any information until I sent multiple emails. I paid for the expedited shipping, and UPS says they paid for the lowest tier shipping they could. I was scammed out of the shipping cost. I've attempted to contact customer service and get no response. I still haven't received my order over 2 weeks later. I will probably place a claim through PayPal. I will never suggest this company to anyone. Don't order from them. Terrible terrible customer service.

I have foolishly tried to purchase a machine from the website before checking on here. I have heard nothing in a week. There are no responses to their built in 'chat'. I will try and get my money back from Paypal...

Asked for a refund and they won't give it back, at all. I paid through PayPal with a card and have asked for a refund. A few days pass and they finally respond to the live chat and say they will refund me the following week. Guess what, the following week comes and total silence. I sent them a payment request via PayPal and they won't respond to that either. DO NOT BUY FROM THIS COMPANY!!!

Ordered a Hismith package and paid for expedited shipping. On their website it states the following: Order will be despatched 24 hours after we receive your payment. In general, it may take several working days for delivery, depending on the different delivery methods (Free Shipping (7 - 15 Business Days) & Expedited Shipping (1 -4 Business Days)) you select. Please note that some orders go through our fraud prevention department. If your order is selected, you will be notified and your order may be delayed by an additional 1 working days. We are not responsible for wrong or undeliverable address. Please make sure your delivery address is correct and deliverable. Order Tracking When your order is despatched, you will receive a tracking number in your confirmation e-mail. You can track your order via the websites below using your tracking number: There has been no communication at this point. I tried using their chat on their website and was directed to send an email to service at hismith.com which I did with no response. Starting to wonder if i should just cancel my order and dispute the charges.

Made an order on the 2nd February and paid for the faster express delivery only to find when I went back to the live chat they are saying no shipments will be sent out until the 20th! No refund for my express delivery charge. I can never get hold of customer service when I need them. The website is very miss leading and products with certain features are not very well advertised. You get no updates on delivery and find yourself chasing up your order to little it no response. Order has not been shipped out, sent out and I have spent over £1000 won't be using them again and if it does not turn up soon I will seek legal advice.

To all other potential customers, let this be the warning that saves you. Hismith is in fact a scammer website. With multiple accounts of faulty products, deceptive customer care interactions, dishonorable warranties, and no refund policies to protect consumers. I myself am a victim of this and urge you to please take all necessary action to take this company/website down. There's simply no other explanation for conducting "business" in the absurdly unprofessional manners they've clearly displayed numerous of times. They need to be continuously reported to The Federal Bureau of Investigation (FBI) Internet Crime Complaint Center (IC3) to build a well compiled case. If you have unfortunately been a victim, please add your reports with all transactional details as evidence against Hismith or any other international website scam, please report it through IC3 . Gov to aid in further investigations and preventative measures.

Zero contact about shipping or tracking information. When contacting customer service no agents are ever available. I finally got my product and it had parts missing. Still waiting for someone to contact me about it. Terrible customer service. For something that is over $500 I would expect it to come with all of the parts and it working properly. When someone finally contacted me they wanted me to take a picture of the missing part! Like if I had the part I wouldn’t be contacting you. Ridiculous.

The first & hopefully the first online SCAM I’ve ever fallen for!! As disappointed as I am in the product I am even more disappointed in the company! These toys are cheaply made, the products are not at all like they seem online.... very very very poor quality. They change hundreds for things that are very cheap quality & very very cheaply assembled!! On top of that they’re expensive, overpriced, unresponsive & extremely predatory in the way they market at you and offer you things for writing them a good review. Is it a coincidence that every good review online all have the same name Jess??? There is no Jess! I have sent some 12 emails/chars since I bought my device SEVEN MONTHS AGO back in May of this year! I have not got one response, other than “ No Agent Available Right Now. Sorry about that. Leave us your email and we will contact you as soon as possible.👋😀🙂” No matter what time of day/day of week or whatever tab say their response is always the same and still. Not a single email had been returned. I have sent emails from multiple addresses just to be sure that they are in fact liars and con artists!! They only respond to negative reviews on average 1 per month! And they always say the same response. “We don’t have any emails for you, we’ve contacted you directly”.... More lies & before they lie and say that I never sent and correspondence and that they did respond. Be advised I have A TON OF SUPPORTIVE DOCUMENTATION. I desperately wish there was a way to sue you all and get you all to pay back all the people you have ripped off!! I’m wishing for a class action lawsuit for Christmas and I can’t wait for you all to go out of business!!!!