Hismith Official StoreReviews of hismith.com

Machine is great but customer service takes a while to respond.

A little hiccup with the shipping but otherwise a good experience. I was accidentally sent an unrelated item but after contacting support I received the correct product a few days later. Thank you very much Edwin for working hard to correct the issue.

I didn’t realize I placed my order right before the start of the Chinese New Year (Feb11th thru Feb 26th) but this certainly would explain the lack of communication and delay in product shipment I experienced early in the process. Honestly, facing an International shipment I didn’t expect a quick turnaround anyway and I anticipated about 3-4 weeks from time of order to product delivery. I haven’t received the complete order yet but I did receive partial order via DHL Express. A tracking number was provided so actual delivery time and day was known and proved to be accurate. Another tracking number (USPS) was provided for the rest of the order and I will follow its progress and I’m expecting the delivery in about 1 week from the time of this review. I’ll provide an additional review/update soon. I’m giving this company the benefit of the doubt on product delays due to the in country holiday break and I would rate them higher if they had a customer service phone number and explained to all customers to expect delays due to shutdown or for any reason....just let the customers know so we can all make arrangements prior to delivery. Honesty goes a hell of a long way if a company expects “repeat” customer business!!!!

Ich habe direkt über die Webseite bestellt. Die Bestellung war in 11 Tagen bei mir. Leider gab es keine Versandbestätigung oder Information über den Stand der Bestellung. Deswegen habe ich mehrmals per Email und über den Live-chatt versucht mit dem Herstellers Kontakt aufzunehmen. Ich habe nie eine Antwort erhalten. Sehr schlechter Kundenservice.

So I made this review 2 weeks after ordering and after 2 unaswered emails and I gave it 1 star. I'm now giving you my update as I have gotten my order and also was able to contact customer service. So for my case I never got any confirmation or tracking number before I asked for it myself. This really sucks since after payment you have no idea if your order being worked on or has been shipped. For my part this whole 1 star review would have never been made if I had gotten email saying: your order has been received and you get your tracking number when we ship it. After 1 weeks of nothing I send 2 emails to service email for Hismith.de which is the site I ordered from. I never got any reply from this email, I suspect it is not used. After those email I contacted service email of hismith.uk and got a reply in 24 hours and was provided tracking number good customer service and a tracking number. Week after this order arrived since it had been in shipping already. Just a tip for Hismith, make a automated service that send out emails after recieving order and after shipping it out with tracking number. Also if you have service emails listed on your site make sure you also have someone to read them and reply. Since you have polite customer service make sure your buyers can easily reach it. My order had everything I ordered also I do think the machine and the attachments are very good quality. I'd recomend getting the spring attachment. I would give the products 4,5 stars, taking away half star because of the high price. Customer service I would rate at 3 stars, since after I was able to get in touch they were professional. After all this I'm giving it 4 stars, could have been 5 if I had not had the problems with customer service.

Love the machine. One of the metal brackets broke waiting on the part so I can continue to enjoy it. Fun for solo play or together.

Customer service replied quickly and was very helpful. Can’t wait for my new parts to start the endless pounding again!

After having to contact customer service because of an error in sending the incorrect machine, I can't speak highly enough of Edwin in being prompt with his responses and his willingness to rectify the problem by sending me the correct one within 24 hours. His customer service skills have been exemplary. When I receive the machine I will come back and review it and give 5 stars. Thank you Edwin.