Hismith Official StoreReviews of hismith.com

I have to give 3 stars: i cant yet use 2 of the items i ordered because i didnt know the connection wasnt the same as the connectors on the machine. I got lucky that the extension rod had the same connection fitting. Now i have to search the attachments to find an addapter that will allow connection of the 2 items to use dildo's i already have. Other then that i have no probloms & have enjoyed using it.

Tbh I think it's great machine but the new "wireless remote" just tacks on 50$ extra dollars and guess what it's complete crap so if your thinking of buying the new wireless remote model don't waste ur time or money just get the model without remote because they are same exact thing only one comes with a piece of plastic an costs more

Original order was out of stock but still listed for sale even after I was notified. They offered a replacement that did not provide the same experience as the original ordered and was reluctant at first to offer a different [more expensive] replacement that did meet our wants from the original order. They agreed to the 2nd option after I indicated I would take the refund. We did accept the 2nd offer but are not enthusiastic about it due to the nature of assembly, etc. Aside from that, support was responsive and the delivery was incredibly fast. I would buy from them again.

The machine is what I got and on time the shipping didn't take long at all but my fantasies with this machine won't go far I hoped it would be more fun but I don't regret my purchase but I won't buy another one if it should break. I also had to buy a plug in adapter since the plug in was European.

I purchased a premium machine on 2/11/2020 and came across these AWFUL reviews and got nervous so I requested to cancel 2/12/2020.I have now sent probably 6 emails and chats and notes requesting to cancel because my order has NOT shipped yet and per their POLICY, I should be able to cancel. This is horrible customer service when they claim to have someone available 247. Update: I was told my product already shipped on 2/13/2020, therefore they were not able to cancel it. This made me more mad. They clearly ignored all my emails to cancel. I was told I would get shipping notifications within 24 hours. I got a text from DHL giving me some sort of tracking number and I was still not convinced it was coming. However, it did make it to me on 2/18/2020 and I am not sure if it has anything to do with my continuous requests to cancel or my mean review I left on here. The product was fine and works fine. Instructions werent entirely helpful because they're a pretty bad English translation. I watched a youtube video and figured it out. Have not used the machine yet, I am just glad this is over with after being stressed out for a whole week. For peace of mind, order on amazon.

Great Product I give the equipment 4.5 to 5 stars but as for customer service I give it 2.5 to only 3 stars. I had a problem with the extension rod connector and took almost a month to get it solve. It took 2 emails to even get a response to even get the issue to be taken care of. Worst of all I ended up wanting to replace an unused attachment (did not realize it was the same item given in the bundle) Even though It was clearly marked as a second issue I wanted to get resolved it was ignored each time. In the end I figured better to take care of the defective part and eat the 30$ on the attachment since it had no issue. I do highly recommend getting the machine from this company as well as company specific attachments like the spring or extension rod or the dildo suction cup attachment. but would recommend doing it through amazon rather than the company itself to bypass any problems in case of returns or other issues.