Hismith Official StoreReviews of hismith.com

I tried numerous times to buy a product from your store and all I got was roadblocks. I finally went to Amazon and purchased what I needed from your store with no problem. I think there’s a problem with your system.

Shipping is horrendous!!! My order has been “on the way to a UPS facility” for 12 days! It is definitely not coming from California!!!! Email answers are strange and cryptic. 13 days now and still nothing! 26 days now and still nothing!

I received a Pro 2 machine which has been faulty assembled, the main machine was broken, as the screws has clearly been forced into the machine, I bought the machine through a local shop, and they have tried to talk with Hismith about it. Hismith claims that I have destroyed the machine, but the screws is not a customer assembly part, the machine has never been used and still have not. Hismith refuses to help with a solution and leave me and the local shop on our own. The local shop is kind enough to find a solution, but I really think it’s a bad customer service from Hismith. In the future I will definitely choose a different company that actually cares about their customers. I cannot say anything about the Quality of the machine as I have not tried it, but first hand experience is not good.

Beware of this seller. Ships to the wrong address not listed in the order and then blames you for telling UPS the wrong address when it’s them. On top of that they take 80$ from my refund and call it operations fee. These guys are a bunch of thieves.

So I placed my order in January 27th and paid via PayPal, payment was accepted and processed the next day showing taken from PayPal and my bank account. I didn’t take out express delivery as others said it isn’t worth it, waited 4 days and heard nothing so for the next 4 days I tried using online chat and email with no response…. All I wanted is for someone to say it has been processed and the order is waiting to be dispatched or anything really, yet nothing. Opened a case via PayPal for refund but gave the company another 48 hours to respond to my message on there and still nothing. So escalated my claim via PayPal and have to wait for a response which can take two weeks for them to investigate. Seems this company is very hit and miss, some great reviews and some terrible reviews… I think with this company it’s up to you if you’d like to take a chance but you’re talking a lot of money if it goes wrong so just be careful and either use PayPal or another way of being able to get a refund if you don’t get your product.

If I could give a minus score I would. Absolutely terrible company with terrible service. I ordered an item which did not arrive and this rip off company refused to do anything about it. Strangely when I asked them to provide a signature as proof of delivery they said they couldn't. Apparently they send out orders worth hundreds of pounds without even asking for a signature on delivery. If I had known that I would not have ordered from them in the first place. I have had to open a case with PayPal to try and get my money back off these charlatans. I can see by other customers reviews that I am not the only one who has had problems with this company. AVOID AVOID AVOID. I contacted support who basically called me a liar and told me that I could open a paypal case but I will lose. This company have basically stolen mine and many other customers money. They think that because it is sex toys people will be reluctant to complain and cause a fuss. THEY ARE WRONG. I have made a claim with paypal and I will take them to the small claims court if I have to.

I ordered from them on Sept. 18th. I did use PayPal so I understand it taking a little while. But the money went through on the 23rd.. I have a copy of the notification saved. It was taken out of my bank account and my PayPal. Although when I go on there to see where tf my item is, is says still processing payment. As if they’re trying to get me to pay for something twice. I also paid for next day shipping which is obviously a scam based on the many reviews on here that say so. I have tried to message them to find out what’s going on 11 times. Not 1 response. Not one. No phone number to reach them at of course. Oh and the “24/7 chat” on their website is also a joke they also haven’t responded once. Today is Oct. 4th by the way. I ordered on September 18th and the payment went through by the 23rd. I’m going to tell others not to buy from here. Will change this review if I get one damn response or my product this week but not likely.

placed on order on the 11th and paid for the expedited shipping four days later and have not received any notification of shipment, sent an email to customer service and no response, attempted the site's chat agent but always get "no agents are currently available" What's the point of having the chat agent other then for looks. Sent one final email to Service that I need to hear back in 24 hours or I will dispute the transaction. Expedited means expedited.