Sheryll J.
Hippo Insurance is a joke.
While on vacation our dog walker found a massive leak in the kitchen. A pipe had burst depositing water throughout the kitchen. We had the water turned off, called an emergency plumber and contacted Hippo to initiate a claim. First they didn't know if it was approved, then they said it was. They were supposed to get an adjuster out to look at it. The adjuster didn't call for a week. Then Hippo decided after seeing some photos the damage was from a "long term leak" and would not be covered. Then they called back a week later and wanted to do a "review of the claim" to see if 'maybe' they were wrong in their judgement. At this point, we had already signed with a contractor to do the repairs out of pocket. Then I got an email notification that my annual renewal policy was 'cancelled.' When I finally got the actual cancellation letter, it said we were being cancelled due to "unacceptable fire risk." There is a fire department less than a mile away. Down the hill from the house, on the backside and across the road, there is a lake. We had had insurance with them since 2018. Needless to say, I cancelled their adjuster visit. (The person never came out in the first place.) This company is a joke. Stay away from them for homeowner's insurance.