Hip OpticalReviews of hipoptical.com

Update to my previous review. Background. Wife purchased glasses, was sent wrong frames. Returned and 2weeks later received replacement but now these had prescription numbers etched on lenses. Contact HipOptical. Sorry out of 30 day warranty but if you BUY extended warranty we will fix. Really? I should pay to fix thier faulty manufacturing? I left one star review and was contacted by Hip address issue. What do they offer? BUY EXTENDED WARRANTY AND THEY WILL REPLACE! What a joke of a company. I will never recommend HipOptical to anyone. Ever.

I went in the Boca store, purchased glasses, when they said they were ready, I came in and they used the wrong frames. They remade the glasses and again I went in, and they did not have anyone to fit my glasses to my head. I was in the mall and asked again if an optician was in, NO only on Tuesdays! No customer service! Don't go!

What can I say. The experience was amazing. The styles and quality of the frames convinced me on becoming a loyal customer. There service and quickness on having my glasses ready in two days. Wow…Amazing… Also, I don’t want to leave out the price. $199 for progressive glasses with all the coatings. I’m a customer for life.

These glasses are amazing. Most places sell you standard polycarbonate lenses but they give you a premium lens that is much better than that. The frames are great as well. You only pay $99 bucks and they do not nickel and dime you for extras.

Initially, I loved my glasses & this company seemed pretty good, but quickly my new glasses began to develop scratches on the lenses. The company ‘says’ the lenses are ‘scratch resistant’, but they didn’t seem to be resistant at all & I am careful with my glasses, as I want them to last! Upon reaching out to support within a year of purchasing my glasses, they said they only have a 30 day warranty, so pointed me to replacement lenses. They offer the ‘we’re so sorry’ commentary, but only have the one solution, which will cost more than my glasses originally cost. Furthermore, no response for a week to my support ticket, citing my email was faulty. This company has communicated with me via this email from day one, but now they can’t reach me? Customer service is a lot of lip service, in my opinion and the business model is to literally give away their frames, say they have tough lenses for ‘free’ and when you have an issue with said lenses, suggest you just buy more glasses, instead of repairing what you have. Although the frames are nice, different and attractive, the lenses are not great and customer service is lame.

This was a wonderful experience for me. I'm super picky about my frames and Dayana was a tremendous help. I set an appointment with her and I told her ahead of time the frames I was interested in. Through a Zoom call, she showed me the frames and tried them on for me. She was able to see the shape of my face, asked me some questions and guided me towards picking the perfect frame!! I'm so pleased- it's like shopping with a friend who will give you honest feedback.

Great glasses selection, easy ordering, super helpful and easy with a return. Will order from them again in the future!

I am thrilled to share my exceptional experience with Hip Optical. Finding the perfect pair of glasses can be a daunting task, but Hip Optical has managed to combine fashionable designs, quality materials, and affordability, all while providing top-notch customer service. My recent purchase of a $99 pair of glasses, complete with thin lenses, Anti-reflective, and anti-scratch coatings has been nothing short of a revelation. They were made and shipped the day I ordered it. First and foremost, the selection at Hip Optical is truly impressive. With a wide range of styles, colors, and shapes, there is something to suit every face and personality. I was delighted to find a pair of glasses that not only looked great but also felt comfortable and lightweight. The quality of the frames exceeded my expectations, and they exude a sense of durability and sturdiness that is difficult to find at such a reasonable price point. The inclusion of thin lenses in my $99 purchase was a welcome surprise. As someone with a relatively high prescription, I have often faced the dilemma of having to pay a premium for thinner lenses. However, Hip Optical has made it their mission to provide an affordable solution without compromising on quality. The lenses in my new glasses are clear, distortion-free, and light, making them a pleasure to wear throughout the day. Furthermore, the customer service at Hip Optical is commendable. From helping me select the perfect pair of glasses to ensuring a seamless purchasing process, the staff was attentive, knowledgeable, and genuinely invested in my satisfaction. The overall experience was efficient and hassle-free, which I greatly appreciated. In conclusion, Hip Optical has won me over with their stylish designs, outstanding quality, ready next day and unbeatable prices. The value that they offer, particularly with the inclusion of thin lenses in their $99 glasses, is truly unparalleled. I wholeheartedly recommend Hip Optical to anyone in search of fashionable eyewear that doesn't break the bank, and I will undoubtedly be a returning customer for years to come.