HINOMI INCReviews of hinomi.co

I am trying to return a chair I purchased (because it is very uncomfortable to use). They have a 30 day return policy, and I initiated the return with their online form. I received an email about how to adjust the chair, and responded to this to ask for instructions on how to actually return the chair. I still have not gotten a response. Their online chat person also just said that they will send an email and did not actually give a proper response. I would avoid this brand, the product doesn't really do what it's meant to and the customer service is terrible. EDIT: I have changed this review from 1 star to 4. They did ultimately provide good service to complete the return. I believe the online chat and email only communication significantly slows down the process. Overall, although a bit slow initially the customer service experience was good.

For the chair itself, all good and comfortable. Installation is simple. Chair is adjustable to accommodate different posture. Sturdy (heavy) yet easy to move around. The difference is obvious when you sit on the chair that cannot be adjusted. When I work in office I would really miss this chair (in my house) so much, working from home is so much more comfortable now. Minus 1 star because of the shipping delay due to out of stock, then finally managed to get a staff to really fix a delivery date and make sure delivery is done.