HINOMI INCReviews of hinomi.co

I had a major product failure that rendered my chair unusable. I contacted support, and got a response that very same day! They asked for a little more information and then shipped replacement parts that arrived within a week. They also provided me directions to replace these parts, and my chair was as good as new within a week! Could not have asked for better customer service. Special thanks to Vit from Customer Support who was especially helpful.

I had a problem with the back sit of my hinomi chair. After some brief troubleshooting, Hinomi sent me a replacement back sit at no cost. They said it will take 3-7 business days. It arrived in 2 days! Problems will happen, but what we customers can hope for is to have great service to work through any problems without stress. I can confirm that Hinomi customer service is top class and for that alone, I would recommend their products.

Your rep took minimal info and no real documentation and found my original chair purchase. They then asked me pertinent questions about my problem and diagnosed what was actually going on. Then they provided a solution to a mechanical failure that was above and beyond. Minor follow up glitches were dealt with efficiently and my original complaint was disposed of entirely. I have rarely experienced this level of customer service. I would rate your company in my top five.

Great products, good support, fast service. I got their H1 pro and it has been super comfortable and going strong since I got it.

Prompt and helpful. Chin helped me resolve my issue quickly.

My H1 Pro had a lose screw inside the armrest that caused the adjustment mechanism to not function properly. I sent the team a video and picture and they promptly sent me a video showing me how to fix the issue and offered to replace the armrest if it was a defect. Their guidance fixed the issue and everything is working properly now. Happy with the chair and the support received.

I ordered Hinomi’s H1 Pro chair. I thought it was a really good price considering all the features you get with this ergonomic chair. I had been looking for one in my own country, but they were simply too expensive for what you got for the money. To speed up the delivery for me, they shipped the chair with a standard gas lift and sent the gas lift for the size I had ordered in a separate package. Unfortunately, the postal service had damaged the package containing the separate gas lift, so it wasn’t in the package when it arrived. I received very quick assistance from Hinomi, and they contacted the delivery company to find out what had happened. At the same time, I got a partial refund on my purchase, and they sent me a new gas lift for free as soon as they had it in stock. Everything went smoothly—thank you, Hinomi!💪🏼

Customer Support was responsive, clear and efficient. They shipped me a replacement arm immediately, with an instructional video. Definitely recommend!