Gary F.
Exceptional customer service and a huge thanks to the Paris team! ⭐⭐⭐⭐⭐
Exceptional customer service! I needed to return my chair but didn't have the original box anymore. Instead of refusing, their support team escalated my case and granted an exception so I could get a full refund. A massive thank you as well to the Paris showroom team, who did their absolute best to facilitate the return process. It's rare to see a brand so flexible and human. Highly recommend!
Response from HINOMI INCMar 12, 2026
Dear Customer, Thank you for sharing your feedback. As outlined in our return policy, the original packaging is required for returns to ensure the product can be transported safely back to the warehouse without damage. This requirement is stated as part of the return conditions. We understand that the situation may be frustrating. During our communication, our team reviewed the case and provided alternative options to help address your concern. Based on our latest conversation, our understanding is that an arrangement has been reached and the matter has been settled. If you require any further assistance, our support team remains available to help. Best Regards, Hinomi Care Team