HINOMI INCReviews of hinomi.co

Good quality and a Betty good customer service

J'ai acheté la hinomi x1 dont je suis très satisfait, j'ai eu un petit souci avec le dossier, j'ai donc contacté le SAV par mail, ils sont vraiment très réactif, m'ont suivi pendant tout le long de l'échange par mail Ils m'ont envoyé la pièce qui avait un problème et très peut de temps après je l'ai reçu, j'ai du recevoir ça en 3 jours Très satisfait de la chaise mais également du SAV et de leur suivi, on veut des SAV de ce genre partout 👍 Merci hinomi

I have two herniated discs in my lower back and spinal fusion in my neck. Pain is part of my life. I was hesitant to spend this much on a chair. The H2 Pro allows me to fine tune it to give me the support needed to keep my spine aligned. Customer service is outstanding. Very pleased.

I bought this H1 Pro V2 chair in 2023 after suffering lower back pain and general discomfort in my music studio where I spend many long hours at my computer and mixing desk. I needed something that was ergonomically solid, good for my posture, very adjustable (Im quite tall), armrests can fold away (when I play guitar) but otherwise support my arms, and crucially with a mesh fabric that means that acoustically its transparent so that it doesnt affect my mixing (I have a high spec mix/mastering space for film work). I often look up at a larger screen, or kick back to watch something through to judge it with fresh eyes. This chair fitted my needs perfectly and Ive been very happy with it for 3 years now. I recently had to spent a lot of time working from home in a makeshift space in my basement, with a normal office chair, and I realised just how comfortable and ergonomic my main set up is now. I'd just got used to the chair. I felt so strongly about it I actively wrote to the company and asked for a new review link so I could post this. I'd read so many conflicting reviews about chairs (Im sure it's very personal) that I got lost sometimes. But Im very glad I chose this one, and its lasted very well. Ive had no technical issues with it, it's solid and well built. fully recommended. hope this helps someone.

I've never had a more wholesome communication with customer service ever. My chair arrived but was clearly dropped in shipping; the box was a bit mangled and as a result, the logo backplate of my chair had a broken tab and the headrest's ratchet did not work properly. The usual return process would have meant that I would have to package and return the whole chair and get a replacement. However I explained that I did not want to return my chair, because I have quite a bit of back pain and foot swelling and this chair was helping both of those problems in a big way. I also dreaded the process of trying to re-box the whole chair. So, I sent customer support videos and pictures of the problems. They promptly escalated my ticket to a very high person in the company, who explained that they would be happy to replace just those couple of parts once they got a new shipment in, and told me that it would take a couple of months for that to happen. I said I was happy to wait. THEY NEVER FORGOT ME. When the shipments did indeed come in a couple months later, they sent them and also made me a custom video showing how to best remove the old headrest and install the new one. This was good because I had forgotten that there were screws under the tab. They always responded to my emails very quickly, and during this process there were about 10 emails exchanged. I was left feeling that Hinomi truly cared about me and wanted me to be pain-free, and were willing to modify their return process just to help me out. And, again, they never forgot me. 3-4 months later I love my chair so much, it's everything I needed and I feel blessed to have it. It's made my life so much less painful and I's very grateful to Hinomi for all that they did for me as a customer. Thank you very much everyone over at Hinomi!

My chair started to go down on its own and the assistance provided was awesome, reactive and helpful. In less than two weeks i received a replacement part and installed it.

Great chair, and support is easy tp get hold of. Can highly recommend :)

Der X2 Pro ist mega bequem und passt sich perfekt meiner Körperform an. Am Anfang hatte ich leider einen Defekt bei der Wippfunktion, aber der Support war ausgesprochen hilfsbereit. Das Problem wurde schnell erkannt, das Ersatzteil unkompliziert zugeschickt. Seitdem läuft alles einwandfrei. Würde ich jederzeit wieder kaufen.