HINOMI INCReviews of hinomi.co

The Hinomi customer service is fast and impressive. I and 5'10" and ordered the standard size chair thinking it would work for both me and my wife. Upon installing, I realized that the chair height was too low for my comfort and sent a note to the customer service. They quickly responded and send me a tall size gas lift piston. The piston was easy to install and fixed my problem. I love my new chair.

Support responded quickly and provided me with what I needed to fix my chair. I am extremely happy with my chair and the company that made it.

Ordered TWO chairs. ONLY one arrived and was very late from original date. NO notification or messages from Hinomi as to why only one arrived. TO make it worse they have NO phone number to contact. ANY company that is afraid to offer phone support is questionable. Updated, still no direct phone on their site, but they did contact me. Only one chair and the second will be many weeks from promised date, Will update once second chair arrives Updated: eventually we received second chair, took some time but resolved

Best service and product. Got my chair in 24 hours instead of 7-9 days, assembled easily, and feel perfect! Finally, my back is relieved from long working hours! Totally recommend. The quality is great! I own X1 in dust pink!

I wound up ordering the right product in the wrong color and size, I reached out and got Sharon in live chat who took care of my problem promptly. Excellent customer service.

I purchased x1 few weeks ago. I can tell this is most amazing chair in my life. So comfortable and good support my back. And also arm rest are so wonderful. They can be tilted and moves to any where. And customer service is also fantastic!!! I ordered extra high but I felt it was little high for me, so I contacted customer service. They sent new standard gas lift next day!! I love HINOMI!!

As i read online about their customer support reviews already, I also had a great experience in amending my order that i messed up online. They answered me in the middle of the night to make sure i get the correct order. 5/5 for their customer support.

I order an H1 pro but realized I ordered an XL by mistake! I immediately contacted customer support and they were super helpful and responsive. They were able to correct my order for me and still get my chair delivered to me in only a few days. definitely some of the best customer service I’ve ever received! I am very happy with my purchase and definitely think this is worth the price. The quality of the materials is super solid and doesn’t feel cheap at all. Assembly was super easy and only took 10 minutes!