HimiwayReviews of himiwaybike.com

I broke my shifter cable after 4 years and nearly 500 off-road miles. I couldn't find a new on online so I emailed tech support and within hours they emailed me back with a link to purchase a new one for a great price. This company has been great from initial purchase through now and I'm very happy with their product and support.

I bought a Himiway Escape Pro bicycle and absolutely LOVE it! I live where it is fairly hilly, and I am a senior. This bike does exactly what I purchased it for. It assists me in keeping fit and extends my exercise range. It is extremely reliable and durable.

Usually got back to me within the day with progress. Company had downtime due to holiday and they wanted to compensate me for my wait time. I declined it as they deserve holidays too. Excellent service. I've had both Evans, Mike ,Leo and Lora and they've been incredibly kind to me and helped me with my issues.

Had problems with the brake light on the Himiway A7pro. Mike from the support team explained everything to me clearly. Thanks

I had a difficult and inconvenient experience with my orders at first. This was due to receiving wrong items, shipping delays, and customer service information availability for help. It was a long, complicated, and frustrating process, but it was rectified. Although it was inconvenient and time consuming, I was able to find a phone number that lead me to receive an email from Sylvia (Support) who was professional and patient with the process and especially with my frustrations. I commend her for great customer service and ability to resolve the issues quickly.

When I initially opened the box to assemble my Himiway fat tire cruiser, I pulled out the front wheel and saw some substance on the wheel, so I immediately thought maybe I had been sent a return bike. I worked with Leo from customer service and he explained the possible cause of the substance on the wheel. While I was disappointed to learn that the lower price on the ebike did not include the back rack with the taillight, Leo provided me with coupons I can use to enhance the stripped down version of the ebike, which I plan to do.

Excellent Customer Service, especially from Mike. Had every trouble I came across taken care off. And I am in love with my Bike. Hoping I shall ride it for many years to come.

Leo and Team Himiway were awesome at helping me get the correct fender replacement for my E-bike! Special thanks to Leo for keeping me stay well informed of how and when I would receive the parts!! Great job Leo! Appreciate the extra service and for going the extra mile!