HimiwayReviews of himiwaybike.com

Schnelle Antworten, aber manchmal nicht hilfreich

Did not purchase a bike but someone fraudulently tried to purchase a bike under my name. I'll spare the details but Evans at customer service helped me alot during this stressful situation. Very profesionnal! I'll only say the fact that the customer support is on a different time zone can be difficult to receive answers quickly however I always received an answer within 24 hours. Thanks for everything.

My D5 Zebra has thus exceeded my expectations. I did make necessary ergonomic modifications such as a stem riser/extender and a seatpost shock absorber. Unfortunately I had to replace the original large comfy seat because the new Suntour NCX seatpost wasn't compatible with it... bummer (pun intended). I can confidently ride 80km on a full charge with PAS at 2 and mindful throttle use... maybe even 100km on flat terrain? At 80-90 lbs she's heavy but rides comfortably over gravel roads, even at 40-45km/h. I will replace the front shocks at some point though as they could be better. Haven't needed tech support yet... hopefully when it's time to service the rear hub motor there will be parts in stock thru Himiway. I was originally going to buy a 50cc scooter for errands but bought this instead... so happy I did, ebikes are way more fun.

I have been dealing with them for many years and especially Freya and now Leo and everything has been exceptional.

Great company, even a better bike. 2nd time I bought the bike due to the theft of the 1st bike

I have an Escape Pro and have had to arrange replacement for the controller and the engine. Add to this, that original controller ended up being the Euro model (not US) and I had to replace the replacement, and then when that didn't work, the motor. That all said, Leo, the customer service representative was OUTSTANDING with responsiveness, courteousness and his ability to arrange for the replacement parts to be provided, including event though the time it took to get matters resolved went beyond the warranty period. I would have given a 5-rating if the technicians recognized upfront what we suspected and advised representative upfront that the problem was the motor, not the controller. In the end, their incremental parts and repair process cost the company and me more money and time than necessary.

The Himiway support is excellent now! I have bought a Cruiser two years ago, and I waited for it three months. Now I have bought a Zebra ST and waited only three days! - All emails with questions were answered promptly in my own language (German) and with much competence! For a missing feature, I also have got a coupon as compensation. - The reason why I give it only a 4 star rating is, that I also ordered some accessories for the bike in the same order, but still need to wait for the arrival for 2-3 weeks!

Bikes are fantastic. I love the bike they have provided me, because the quality is great. Down 1 star because there is a minor issue with my bike and I reached out to support and have not gotten a response.