HimiwayReviews of himiwaybike.com

Antrieb defekt, keine Werkstatt in der Nähe.390 km gefahren, reparieren lassen , Geld bezahlt . Funktioniert nicht😡😡😡.

I have the himiway D5 2.0 and it "looked " good, but had an issue contacted customer service - that wasnt a polite or even a good experience. the "bob" fellow wasnt very nice. I did send pictures & videos Bob said there were no others having that issue. (?) on the facebook where bob was a leading mod, there were others posting publicly about bent derailleurs [apparently "bob" chose to ignore those. he saw my pictures & said there was nothing wrong. I called the number - left messages eventually Tim called back & agreed to send me the part, but the time was about to expire, So I opted to get it picked up. no one came I emailed many times, called & left many messages no reply so I filed a chargeback [dispute] then a different CS person emailed me and requested pictures & video's I sent those yes I mentioned the scheduled pick up. yes I mentioned the dispute, those were ignored she reviewed the pictures and video & asked for pictures of the serial # on the ebike I sent those then she sent the part [from China] the part arrived and was the wrong part - oh well it was a 7 speed and I installed it. I took the D5 out for a test ride & it seemed under powered. I contacted CS & was told that was vague information. so I made another video of the D5 & my 2 yr old 750 watt ebike [even at 2 years older, it had more power than the D5] I made and sent another video of the D5 & it was even less power {?} then the power stopped & it would not move by itself in walk mode or by throttle. she wrote saying they would send a controller. then wrote that I filed a dispute [finally she acknowledged that] and then was not sending that part, but a return label then no replies to emails or call messages the card company sent me a notice that it had been settled in my favor then himiway sent me threatening emails - oh well, my money was refunded.

My Honest Review was up for only few hours before they completely hidden review section on their website ... could not be more dishonest *Here is my original review:* I wrote them 5X over 2 years, after evaluating the C5-Ultra was the best dual-sport I found under 3000$ (Except Battery&Controller that are slightly sub-par, every other component is WAY BETTER than everything on market(& available in Canada*) I wanted to evaluate/review & push it to its limit in cold harsh winter, then promote it & become a dealer if as good as seems from reviews I watched . I already have upgrades/improvement designed for it for flaws already known(And Might Have try upgrade Batt+controller) I also asked them for accessories, I needed at least FrontFender & Large Frame Basket. ...They wouldnt even Consider Offerring Accessories in Canada, for this bike nor others ''dont plan to, at all, even if sales boom'' they clearly dont give a shit about Canadians and not willing to do anything to make sales in Canada. They push & promote the option of split payments but It has NEVER WORKED. Did not work with affirm then, does not work with klarna now, never have been visible at checkout, through app dont work either. No effort made to solve the problem even if I mentioned this many times , at this point with a garanteed sale on the line(+promote/dealer partnership), would have been easy by mulitple way to offer me a payments options , I even offered in 3 payments only, first payment 50%. IF YOU BUY AN HIMIWAY BIKE EXPECT ZERO SUPPORT EVER & PROBABLY THE DEATH OF THE COMPANY WITHIN NEXT 2YEARS WITH THIS BAD OF SERVICE AND TENS OF COMPETITORS. * One support agent(4th,Amanda) was really nice and really tried, but whoever above her who makes decisions and handles custom requests are Demonstrably just Greedy Lazy Imbeciles. Update : they replied to my review and proposed I contact them, I did, adressing to senior team in object and made a reasonable offer to them but got no reply. I Got great service and fast replies from EZbike and recommend dealing with them instead,whether you buy himiway or other brand.

Fahrrad (D5) macht Spaß - wenn es denn funktioniert. Meines ist seit Monaten in einer Werkstatt von Himiway. Nichts passiert, da Himiway zu blöd ist. Zusagen wurden wiederholt nicht eingehalten. Finger weg. Lieber beim Händler in der Nähe kaufen und viel Ärger sparen.

This review is about communication only. After an initial email from Himiway confirming a color choice and mentioning they would arrange a C5 shipment from their German warehouse, I sent 3 polite follow-up emails to clarify whether anything would actually proceed and what the next steps were. I received no response. Delays or changes can happen, but basic communication matters. Stating a bike would be “on its way soon” and then going silent feels unprofessional and doesn’t inspire confidence.

Habe das Zebra (D5) jetzt im zweiten Jahr und bin rund 8000 km gefahren. Im vergangenen Jahr war ich glücklich, ein so günstiges und starkes Rad bekommen zu haben. Wunderbare Touren ohne Probleme. Aber dieses Jahr kam es knüppeldick. Im Saarland ist ein Motorschaden aufgetreten, nach Reparatur bei einer weiteren Tour hat es in Holland den Controller erwischt.... Die Reaktion von Himiway (sofortige Zusagen, die defekten Teile auf Garantiebasis auszutauschen) war grundsätzlich in Ordnung. Allerdings haperte es dann massiv an der Umsetzung. Der deutsche Händler, zu dem ich das Rad brachte, erhielt im ersten Fall einen falschen Motor, was zu Zeitverzögerungen führte. Beim Controller schaffte es Himiway, gleich zweimal (!!!) einen Controller mit amerikanischem Stecker zu liefern. Jetzt, nach 3 Wochen, warten wir immer noch auf den richtigen Controller. Insgesamt haben die defekten Motorkomponenten in Verbindung mit der völlig unfähigen Logistikabteilung von Himiway mir den gesamten Sommer und sämtliche Tourplanungen verdorben. Ab jetzt heißt es für mich, Hände weg von Himiway. Für mein nächstes Rad werde ich darauf achten, dass es Service und Ersatzteile auch in europäischen Werkstätten gibt. Auch wenn es dann etwas teurer wird.

Habe am 07.04.2025 eine sendungsnummer über PayPal erhalten in der steht das die Sendung von JDL angekündigt wurde. Seitdem keine Zustellung. Telefonisch nur vertröstet.

Die Bikes an sich sind Super, nur der technische Support und das Verständnis von Kundenservice ist Katastrophal. Kunden warten ewig auf Ersatzteile und die Händler bekommen die entstandenen Kosten nicht erstattet. Schade die Bike´s hätten potenzial zu mehr!!!