HimiwayReviews of himiwaybike.com

I had a problem with my grandsons D5 Zebra pannier bags that were included in the price of the E bike a clip broke I contacted support and spoke to Sylvia who was extremely helpful and sent a replacement bag, my cost was shipping at a very reasonable price, Thank you Sylvia for your quick attention to this matter and being so helpful Terry McCarthy

I contacted Himiway to order parts. I was contacted by Freya and made the experience positive and a pleasure. She responded quickly and handled my request professionally. Thank you Freya!

I had some questions about functions on my control screen (it is a new, color version), and they were answered quickly and accurately. The correspondent Freya was working with me, through several communications.

My son ordered a new controller for his bike but by mistake ordered the wrong one. Customer services were prompt, friendly and courteous in resolving this issue. Five stars all the way from this happy customer.

Ich habe ein Problem mit der Bremse an meinem Big Dog gehabt, mir wurde sehr freundlich und schnell geholfen, das ist wirklich ein super Service. Danke an Sylvia vom Support Team.

Missing a part on shipment, email answered right away an part is in transit. Quick response an good customer service.

I recently purchased a Himiway bike and I’m extremely satisfied with the experience. The bike performs great, it’s sturdy, and very comfortable to ride. What impressed me the most was the customer support — always helpful, quick to respond, and truly committed to solving any issues. The technical assistance is also reliable, showing that the brand really cares about its customers even after the purchase. I highly recommend Himiway!

Der Service von Himiway ist super, ich habe ein Problem mit der Motorensteuerung. Mein anliegen wurde sehr schnell und freundlich beantwortet. Jetzt bin ich gespannt, ob das Problem mit der neuen Komponente gelöst werden kann. Danke