jd J.
It’s pretty terrible
It’s pretty terrible. Bad coding and algorithm, is unable to work properly, even after following all steps provided by support. The customer support service from Tina and Anna was so horrible I believe I will discontinue usage entirely. I have numerous people who have reacted to my profile, and yet it shows that there is absolutely nobody in 200+ miles, with ages 18-99 included. Regardless I do not recommend this at all.
Response from hily.comMar 8, 2023
Dear customer! We are very sorry to hear that you were dissatisfied with our support's service and the app's algorithm. I want to mention that the logic is simple: first, the app shows you profiles close to you and your preferences. No worries if you are out of nearby users - online users are there for you to chat.We'll do our best to make sure you'll find your soulmate no matter what! Regarding the support's service and further feedback, please contact us via Live Chat or [email protected] email address, and we will do our best to resolve all your issues. Thank you in advance!




