HiglobeReviews of higlobe.com

Works pretty well, would give 5 stars if I could have some guarantee that I can apply 0% IVA for exporting services and getting paid via Higlobe. I can withdraw funds to my bank account in Mexico almost instantly. Transaction statements could have more information or be clearer to make it easier in case SAT wants to see them.

They say spread is 0,3%, but you never know what the base dollar will be. So the final spread is something between 0,5% to 1% of commercial dollar. Still this is the fastest exchange. Once your money is there (ACH takes 1 day) you can convert it anytime and will be delivered instantly to your local account.

It's easy and safe. I will give 5 stars when I can transfer part of the money in dollars to an American account.

Seria muito importante voces trazerem um resumo da transferencia. No meu caso, uso o valor da cotacao no horario para inserir na nota fiscal. Precisamos de isso para ontem

The experience with support are incredible! But the platform isn’t good. A lot of times I received success messages on my transactions but they failed. I understand that the process need to validate some informations, but I believe that you guys can automate some things during this process to make the clients lifes more easy and fast. What makes me continue make transactions with you is the low taxes and the amazing support that you guys have.

Customer service is great, another level of attention, thank you Eva! The platform is still a work in progress meaning it has details to be worked on - clear instructions for the beginners when receiving their first payment and how to manage that first receipt from the company sending the money. The dashboard is pretty great but of course many things can be added. The really cool part is seeing the actual and always updated currency but it would be better to have an option to see it from the start not until receiving the money. In this case the exchange rate is a little more low than other platforms but that doesn't matter when experiencing such a great customer service. There is information that can be also given to better the dashboard, and being able to edit or delete stuff such as any personal information. Having the exchange rate from past transactions, etc. It would be really great to have an app and not only be able to use it through an internet page. I suppose that's being worked on. Other than these things I think the platform is really great and friendly, customer service is really good and overall it's a great way to have your money worth more from whenever you're receiving it.

No tienen organización y eso hace q se demore un buen el proceso, en mi caso 8 días. Y eso que les di toda la información de mi cliente. Esto porq te atienden por email y WhatsApp, y son personas diferentes, lejos d q una sola persona de seguimiento a tu caso. Aparte de todo yo creo les da flojera revisar o hacer bien su trabajo, entonces te piden lo mismo una y otra vez. Y eso crea una súper incertidumbre de si se quedarán con tu dinero o te lo dará algún día. Sin embargo, su servicio al cliente es bueno, ya que en cuanto traje esto a su atención, uno de los agentes tomo el ownership y pudo dar realmente seguimiento a mi caso.

There was a little bit easy open the account, but I believe that it would be easier if there were illustrations next to the texts and also more details about the necessary documents and amounts charged before starting the process of creating the registration. I think if Higlobe has an app it will be even better, beacuse will be more easy to get into the account and could make notifications appear advertizing about new transations