HiglobeReviews of higlobe.com

Response from HiglobeJul 25, 2025

Hi! We’re sorry to hear that the new login process was confusing. We recently made some changes to improve security and enhance the overall user experience, but we understand that transitions like this can sometimes be unclear. We're actively working to make the process smoother and more intuitive. In the meantime, if you need any help or have questions about the new login, our support team is here for you.

Response from HiglobeAug 9, 2024

Hi Victor, Thank you for your feedback! For privacy and security reasons, we do not include withdrawal details in email notifications. The primary purpose of our emails is to alert you to any unauthorized withdrawals that may have occurred. This helps us ensure your account remains secure. If you have any concerns or need further assistance regarding your account, please contact our support team directly, and we’ll be happy to help.

Response from HiglobeAug 2, 2024

Oi Jean, Obrigado pelo feedback! Na Higlobe, trabalhamos apenas com transferências domésticas, por isso utilizamos ACH. O swift é utilizado apenas para transferências internacionais. Sobre o email, não colocamos as informações da transferência por questões de privacidade e proteção de dados. O propósito desse email é para alertar sobre possíveis saques não autorizados. As informações sobre sua retirada estão disponíveis na invoice que pode gerar na nossa plataforma. Espero que suas questões estejam esclarecidas, mas o nosso suporte permanece a sua disposição!

Response from HiglobeApr 29, 2024

Thank you once more for sharing your feedback with us. We truly appreciate your input. We recognize the significance of having a clear view of your transaction status on our platform. At the moment, our team is actively working on a solution to ensure that tracking your transactions becomes effortless and transparent for customers like yourself.

Response from HiglobeApr 3, 2024

Thank you for taking the time to share your feedback. We understand your concern regarding the requirement to "write a receipt" and the approval process before receiving your funds. This procedure is in place to ensure the security and compliance of all transactions, even from vetted sources, in accordance with financial regulations. We're constantly working to streamline our processes and appreciate your patience. If you have further questions or need assistance, please feel free to reach out to our support team. Your feedback is invaluable in helping us improve our services, and we're committed to providing a better experience for our users.