HiglobeReviews of higlobe.com

Response from HiglobeJun 3, 2026

Hi, Ewerton! We understand the frustration when rates don't match up. To clear things up, Higlobe offers the live commercial rate during Brazilian market hours (roughly 9:00 AM to 5:00 PM BRT), which you can track in real time on platforms like TradingView or Bloomberg. Outside of market hours, the commercial market is closed. Because we want to offer you the convenience of PIX withdrawals 24/7, our after-hours rate is based on the live buy and sell demand of USDC. This is why you will see a difference compared to the standard commercial rate during those times. We just use different systems so you always have the choice to withdraw your money whenever you need it. Thank you for your feedback! Higlobe team

Response from HiglobeJun 2, 2026

We really appreciate your feedback, Jonatas! We are actively working to resolve the recent slowness on our end. We’ve hit a few technical bumps lately, but please be assured that our team is fully on top of it and working hard to deliver a much better overall experience.

Response from HiglobeDec 24, 2025

Hi, Felipe! Obrigado demais pela review! O recibo faz parte do processo de saque pois por aqui só podemos aceitar pagamentos de origem profissional. É esse recibo que auxilia compliance a verificar a origem do pagamento e nos ajuda a seguir as regulamentações aplicadas à plataforma e isentar a cobrança do IOF. Estamos sempre abertos a feedback por aqui! Atenciosamente, Equipe Higlobe

Response from HiglobeDec 18, 2025

Hi, Kassem! We appreciate your review so much! We recently changed our onboarding and we are working on improvements constantly! Please few free to reach out to your account manager if you have any feedback! Higlobe team

Response from HiglobeDec 1, 2025

Hi, Jefferson! Thank you for your review. ACH may take up to 72 hours, its the time frame for the transaction, it isn't something we can change or control, unfortunately. Other platforms usually use Wire as transfer method, which can be faster. For payment platforms, such as Deel, the payment usually takes 24 business hours. We do need a little bit of time to check the 1st payment, however the recurrence of payments from the same payor makes it much faster! We are always available if you need anything on our side! Regards, Higlobe team

Response from HiglobeOct 16, 2025

Ester, obrigado por nos dá a oportunidade de esclarecer que o prazo de processamento de transferências via ACH, o método aceito na Higlobe, é é determinado exclusivamente pelos bancos nos Estados Unidos, estando totalmente fora do nosso controle. Além disso, de fato, no momento, nosso provedor bancário não disponibiliza contratos de câmbio individuais para cada cliente embora esteja em conformidade com a BACEN. Porém, oferecemos diversos tipos de extratos em nossa plataforma e nossa equipe está sempre à disposição para fornecer qualquer informação necessária para auxiliar na contabilidade e gestão financeira dos nossos usuários. Agradecemos pelo seu tempo em deixar comentários para que possamos avaliar melhorias na nossa plataforma!

Response from HiglobeOct 15, 2025

Thank you so much for your feedback, Fabricio! Our main goal is to offer the lowest possible costs, and we’re very happy to know this matches what matters most to you. We are also working hard to add new features that make our platform more complete and useful for all our users. We’re glad to share that we will be launching our own card later this year, and next year we plan to introduce ACH withdrawals as well. Feedback like yours helps us see that we are focusing on the right features in our roadmap. Thank you for helping us grow and improve.

Response from HiglobeOct 14, 2025

Thank you so much for your feedback, Leandro. We recently rolled out an update to our sign services and ran into a few issues. Your feedback helps our product team make improvements and plan even smoother updates in the future. We truly appreciate your patience and trust in us.