HiglobeReviews of higlobe.com

Response from HiglobeFeb 20, 2025

FEBRUARY 20, 2025 Hi John, We're sorry to hear about your experience 😔 That's definitely not the kind of service we want to provide you. Since we're just getting started in the Philippines, our system is still adjusting to ensure smooth transactions for all users - not just in the PH, but also in other countries we serve. Your feedback is incredibly valuable, as it helps us improve and serve you better. We'd love to make things right! If you didn't reach our support team yet, please do so and send us a message at [email protected]. Make sure to include your registered name and transaction details, so our team can quickly assist you. 🩷 Thank you for your patience and helping us grow. Looking forward to resolving this for you!

Response from HiglobeFeb 17, 2025

FEBRUARY 20, 2025 Hi Christianson, We really appreciate you giving us a chance to resolve this for you! Your patience and feedback mean a lot as we continue improving our services for users like you. If you ever need assistance again, don't hesitate to reach out to our support team at [email protected]. We're always here to help and ensure your transactions go smoothly! Stay connected with us - we'd love to assist you whenever you need us! 😊 ------------------------------------------------------ FEBRUARY 17, 2025 Hi Christianson, We're sorry to hear about your experience. That's definitely not the kind of service we want to provide. We'd love to make things right for you~could you please share more details to us? Please send us a message at [email protected] with your registered name and transaction details. We'll be sure to assist you ASAP. Your feedback matters, and we appreciate the chance to improve. Looking forward to assist you. 🩷

Response from HiglobeJul 26, 2024

Hi Felipe, Thank you for choosing Higlobe and for sharing your feedback with us. We're always striving to improve our platform to provide the best experience for our users. We understand that having to fill out a receipt for each payment can be frustrating. We're currently working on an enhancement to automate this process and will have updates soon.

Response from HiglobeMay 3, 2024

Entiendo tu preocupación y lamento sinceramente cualquier inconveniente que hayas experimentado. Nos tomamos muy en serio la confianza que depositan en nosotros nuestros usuarios y entendemos la importancia de que las transacciones se reflejen de manera oportuna y precisa. Lamentamos profundamente los inconvenientes causados. Gracias por tu paciencia y comprensión.

Response from HiglobeMay 3, 2024

Entiendo la frustración que puedes estar experimentando al intentar validar tu teléfono en nuestra plataforma. Lamentamos los inconvenientes que esto te ha causado. Para resolver este problema de manera efectiva, te recomendaría que nos proporciones más detalles sobre el problema que estás experimentando enviando un correo electrónico a nuestro equipo de soporte técnico a [email protected]. Por favor, incluye en tu correo electrónico una descripción detallada del problema, cualquier mensaje de error que hayas recibido y cualquier paso que hayas intentado hasta ahora para solucionarlo. Nuestro equipo estará encantado de ayudarte y de encontrar una solución lo más rápido posible. Gracias por tu paciencia y comprensión mientras trabajamos para resolver este problema.

Response from HiglobeApr 2, 2024

Lamentamos sinceramente los inconvenientes que has experimentado al intentar validar tu número telefónico en nuestra plataforma. Nos esforzamos por ofrecer una experiencia fluida y eficiente. Apreciamos que te hayas tomado el tiempo para hacernos saber y te aseguramos que estamos trabajando para mejorar este proceso. Por favor, contáctenos directamente para asistirle personalmente y resolver este problema a la mayor brevedad.

Response from HiglobeSep 26, 2023

While we very much regret any inconvenience caused to Mr. Magalhães, we can only say that his account was closed because his use of our service violated our Terms of Service. We would like to make one correction, however; Higlobe does accept domestic wires into Higlobe accounts, for a fee. However, we are unable to accept international wire transfers, as it is disclosed on our website.