Platform Resolution TeamReviews of highpeakco.com

SCAM! I purchased the pink one and they sent yellow. When I emailed customer service they tried to tell me they notified everyone about the shortage. I immediately told them not to do that because I have checked every email possible.. then I proceeded to ask for help because my projector won’t even cut on. They have not replied at ALL! Tik tok is lying and you’ll be out of money ordering from here! Update: They responded the same night I posted this. I didn’t respond because after reading all the reviews I gave up and I don’t have time for this mess. However, they wrote me on 10/15 asking me why am I running around lying etc being very rude. So if you see this. Don’t waste your time.

I upgraded to the max got the standard and didn't receive the Tripod. Further to that I plugged it in and it actually blew my circuit in the house and there was a smoke smell. I contacted them and it was a stuff around I sent them videos like asked and I got told "I seriously doubt you used the cord provided" suggesting I went and found another cord ignoring the one that came in the box ? It doesn't make sense. I can't be bothered to continue with the refund or actual replacement which I was seeking they don't seem to care so I will be at a loss. But to call me a liar doesn't make sense ? Anyway.. not a good experience..

I upgraded to Max but recieved the standard. I also didn't receive the tripod. The customer support has been talking in circles running out the clock to get a refund. It took a long time to get a reply. I also got called a liar which felt pretty rubbish and they've been pretty rude

I absolutely loved my projector AND the customer service!! People will complain about literally anything, which is so evident here. If highpeak makes a mistake, they are so quick to correct it and they genuinely do everything in their power to make your experience the best it can be. All of these people complaining clearly either bought the lite version or just don't know how to read the website (or both!) because highpeak is very upfront about the capabilities of each version, available upgrades, etc. And everyone lying about the return process, I accidentally bought 2 screens instead of one, emailed WITHIN THE 15 DAYS, and voila, returned and got a full refund! It is not the companies fault if you miss the deadline. Basically to summarize (TLDR), the product is great and so is the customer service and help if you end up needing it for some reason. Literally just email them asking for help and they will do everything they can for you. Great company!

great experience.

The product description on the website is at best confusing, at worst deliberately misleading. The site is consistently "in-sale", even using a countdown to create a sense of urgency to purchase, which is misleading. The pictures of the product as shown on the website are not what was delivered, in addition to the fact, the tripod which was won on the "spin the wheel", never arrived. When flagging the issue with customer service, initially, they very prompt offering a discount code for the wireless dongle (which I didn't believe I needed), however, quickly turned very rude when asked to review their product description and rectify issues with the product received. I was genuinely excited by this product when I ordered, however, since very disappointed.

Please don't order. I just received the product and everything about the order was wrong. The product was not the same as the pictures shown on their website and social media. The product does NOT contain built-in Bluetooth (=you cannot connect e.g. a phone to the device), contrary to what the product information claims. They advertise that when you order now, you get a free tripod. In reality, the tripod will never arrive. The level of their customer service is at the level of a fifteen year old. They refuse to give return instructions for the product, even though their website says that the product has a 15-day return policy, and despite all the pictures and evidence I have, their response is "Haha, nice try". This is a classic TikTok scam. Don't buy.

You can’t cancel the order, and if your in the U.S. you can’t return it without shipping your item to china which at least for the projector, shipping costs more then the projector so no point in returning it. And then the projector itself is terrible, the quality is probably like 500p because it looked bad even when I tried 720p on my Xbox. So essentially if you buy from them, your buying some piece of garbage with no chance of getting your money back. I however was lucky enough to dispute the charge with my bank so I at least got my money back. BEWARE: any positive comments about highpeak are 100% confirmed either robots or employees trying to make their company look good.