HighmellowReviews of highmellow.com

Response from HighmellowMay 12, 2025

Thank you so much for your kind words; it truly means a lot to us. As a new company, earning our customers' trust is everything, and we’re grateful you took the time to share your experience. We’re committed to being transparent, responsive, and always doing right by our customers. We're just a message away if you ever need anything or have more feedback. Thanks again for your support, it keeps us going.

Response from HighmellowMay 9, 2025

Hi Kevin, We sincerely apologize for the repeated delays with your orders. We completely understand how frustrating this is, and we’re truly sorry for the inconvenience. The current delay is due to an issue on USPS’s side, specifically with the tracking link not updating properly. Please know that we’re actively working with USPS to resolve this and will update you shortly. In the meantime, feel free to reach out to us directly at [email protected] if you have any further questions or concerns. We genuinely appreciate your patience and continued support.

Response from HighmellowMay 8, 2025

We’re really sorry to hear about your recent experience and truly appreciate you taking the time to share your feedback. We completely understand how frustrating it is to place an order and then face delays without clear communication. That’s not the experience we want for anyone. We’ve been dealing with some unexpected issues with USPS that have caused delays on our end. We’ve already sent a representative to work directly with them, and we’re doing everything we can to get things moving again. We know an apology alone isn’t enough, so we’d like to offer you a form of compensation to make this right. Please reach out to us at [email protected] so we can take care of this for you personally. We’re a small team that genuinely cares about our customers, and we hope you’ll give us the chance to make things right.

Response from HighmellowMay 6, 2025

We’re really sorry to hear that your order didn’t arrive.We completely understand how frustrating it is, especially after paying for shipping and not getting a proper update. You’re absolutely right to expect better. Unfortunately, there’s been a wider issue with USPS shipping service tracking links not updating correctly, and while we’re actively working to resolve it, we know that’s no excuse for the lack of clear communication on our part. Please reach out to us at [email protected], we’ll make sure you’re fully compensated and that this is made right.