HighmellowReviews of highmellow.com

I'm trying to dumb down the AI review of this website with little success. The days of fooling ourselves is over. Anybody that is still getting product from this website is either lying in the review or high mellow itself is generating this nonsense. How long must this madness continue? Much love to Trustpilot for giving me this platform to rant. Kevin King

Like others have mentioned, I never received my order. I placed it on July 3, and while it was marked as "shipped" on July 8, the tracking information was useless. They “claimed” they reached out to their accounting team regarding a refund, but I never heard from accounting. I even offered to accept a replacement order instead, since I had already paid and received nothing in return. Again they “claimed” a replacement was shipped but never received a tracking number, let alone the actual package. If this is how they treat first-time customers, it says everything you need to know about how they run their business. No product, no real response, just a hollow apology and radio silence. If this is their idea of customer service, imagine how badly they handle everything else. Buyer beware. I wouldn’t recommend this business to a goldfish.

Waited weeks for my order. Still waiting. Finally asked for a refund--twice. No response. Going through the chargeback process now with my credit card company. If/when I get the refund, I'll change the rating. I understand that hemp products are in serious demand right now with the federal bills and laws in flux, but when a customer asks for a refund, you do it. THAT DAY!

I ordered from this company for the first time on july 4 th. On july 7th i got a notification the order has been shipped but tracking dies on july 8th. I reached out to them last week, almost 2 weeks after tracking dies and they responded very quickly. They "reassured" me there was an issue with the post office tracking and they will get to the bottom of this and if need be, reship or refund me. Yesterday i reached out which was a week after their reassurance and i ask for a reship or a refund and the response died like the tracking. I was looking forward to being a valued customer as the pacmans arent easy to find but i cant afford to give money without a product.

I was super excited to discover this site. Great prices, nifty products, take my money! Unfortunately, that's all about it for this company. Like other ppl, item wasn't in stock, didn't want the substitute....waiting 2 weeks and still no shipment. This place operates like it's run by a bunch of nonfunctional potties...what a shame, I could have been a customer for life, but now I'm looking elsewhere.

I’m not even sure if I’ll even get this order

Didn't have the product.I ordered waited 2 days to tell me this then said it would be in the next day and my order would be shipped. Waited 3 more days still no product. At that time I got a refund.

I would give them a 0 if I could. I never received my $111 order from High Mellow. I reached out via chat and give them all my information including the order number. They said they could not find that order number that matched my email address. I have reached out to my bank and made a dispute against them for my money back since I have not received my order and have not gotten anywhere with them. Same old text every time I try to get help. I’m done with this business if you want to call it that. I would think long and hard before I ordered from them.