Highline Reviews | Read Customer Reviews of highlinefast.com

Highline Reviews | Read Customer Reviews of highlinefast.com

Highline reviews

Showing 40 reviews with 3 stars · Clear filters

Debora F.
Jun 8, 2026
The system buffers a lot
The system buffers a lot Several days of buffering and they reset system several times in a five to six day period
Response from HighlineJun 8, 2026
Thank you for your feedback, Debora. We're sorry to hear that you've been experiencing frequent buffering and that the issue persisted even after multiple system resets over several days. We understand how frustrating and disruptive that can be when you're relying on your internet service. This is not the experience we want our customers to have. We would appreciate the opportunity to investigate further and identify the root cause of the problem. We've escalated this to our support team so we can review your service and work toward a lasting solution. Thank you for bringing this to our attention, and we appreciate your patience as we strive to improve your experience.
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Linda R.
Jun 8, 2026
Line not buried since March
I was online in March. The line still isn't buried. Spring grass is growing around it and I can't cut my grass. As of today I have an appointment this month on the 22nd to get it buried. However it's my understanding from neighbors that they may or may not show up. I hope they do without too many more calls to do so.
Response from HighlineJun 8, 2026
Thank you for sharing your feedback, Linda. We sincerely apologize for the delay in burying your service line and understand how frustrating it must be to have it impacting your ability to maintain your yard. We recognize that this process has taken longer than expected and appreciate your patience. We're glad to hear that an appointment has been scheduled for the 22nd, and we understand your concerns based on what you've heard from others. Your experience is important to us, and we hope the work is completed as planned. Thank you for bringing this to our attention and for your continued patience while we work to resolve the issue.
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John S.
Jun 8, 2026
The installation crew was very helpful…
The installation crew was very helpful and respectful. However, we feel like we took a big step backwards in our wireless service. We ordered the 1-gig from Highline and found the we only get the 1- gig at the router only if we are hard wired into it. We get less than 100 mb all around our house even though we order the outdoor extender. We had 780mb with our starlink. We were told we could get the deco to help improve our wireless service which helped a little- but it’s still half of what we had.
Response from HighlineJun 8, 2026
Thank you for taking the time to share your feedback, John. We're pleased to hear that our installation crew was helpful and respectful throughout the process. We're sorry to learn that your wireless experience has not met your expectations. While wired speeds can often achieve the full advertised service level, we understand your concern about seeing significantly lower Wi-Fi speeds throughout your home, especially compared to your previous service. We appreciate that you've already tried adding the outdoor extender and a Deco system to improve coverage. Your feedback is important to us, and we'd like the opportunity to better understand your setup and explore additional ways to optimize your Wi-Fi performance. We've escalated your concerns and someone should reach out soon to discuss your network configuration and work toward a solution that delivers the best possible experience throughout your home. Thank you for choosing Highline and for sharing your honest experience.
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Linda M.
Jun 8, 2026
Problem with internet…
I had a problem with no internet service and it affected my phone as well. I could not look up any numbers to call so I contacted my neighbor and she gave me a number. This was on a Thursday and our service had gone out the previous day around 6:00. The girl I spoke with said there was an outage in the area and I told her my neighbor across the street had service. She was no help at all. So I called again the next morning and that lady did set up for a technician to come out. Miraculously, my internet was restored without the help of a technician coming. I did receive an email from Highline telling us how to reset our ONT (whatever that is).
Response from HighlineJun 8, 2026
Thank you for sharing your experience, Linda. We sincerely apologize for the frustration and inconvenience caused by the loss of your internet and phone service, especially when it was difficult to reach us for assistance. We understand how concerning it can be when service is interrupted and the information provided does not seem to match what you're experiencing. We're sorry that your initial call did not provide the support you needed, but we're glad that your second contact resulted in a technician visit being scheduled. We're also pleased that your service was restored and that the email instructions regarding the ONT helped provide additional guidance. Your feedback is valuable, and we'll use it to improve communication and support during outage situations. Thank you for being a Highline customer and for taking the time to let us know about your experience.
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Eda P.
May 27, 2026
My landline has a terrible echo!!
My internet is working fine, but when I make a call on my landline I get an echo all the while I'm talking.
Response from HighlineMay 28, 2026
Hi Eda, Thank you for bringing this to our attention. We’re glad to hear your internet service is working well, but we understand how frustrating the echo on your landline calls must be. We’ve escalated this internally to our support team, and someone should be reaching out to you shortly to help troubleshoot and resolve the issue. We appreciate your patience and the opportunity to make this right.
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Lady M.
May 21, 2026
Not overwhelmed
I never had Internet service before so I didn't know what to expect. The experience wasn't overwhelming. A guy came out and put in a box and left. Later, I had a question so I called customer service and was forwarded to 4 different people before someone could answer my question.
Response from HighlineMay 22, 2026
Thank you for sharing your experience with us. We’re glad to hear your first internet installation experience felt manageable and not overwhelming. We do apologize for the frustration you experienced when contacting customer service and being transferred multiple times before getting your question answered. That’s not the level of support we want to provide, and we appreciate your feedback as it helps us improve both our communication and customer experience. Thank you for choosing us!
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chad G.
May 14, 2026
So far service hasn’t been very reliable
So far service hasn’t been very reliable
Response from HighlineMay 14, 2026
Hi Chad! Thank you for your feedback. We’re sorry to hear the service hasn’t been as reliable as expected. We understand how frustrating interruptions or inconsistent performance can be, and we take concerns like yours seriously. We’ve escalated your concerns internally, and a member of our team should be reaching out to you soon to discuss the issue further. Our team is continually working to improve network stability and the overall customer experience, and we appreciate the opportunity to address this with you directly.
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Michelle K.
May 9, 2026
We still have spots in our yard where…
We still have spots in our yard where the line isn't buried property. Afraid to mow in thise areas because we don't want to accidently cut the line.
Response from HighlineMay 12, 2026
Hi Michelle, Thank you for bringing this to our attention. We understand your concern and certainly don’t want you to feel uncomfortable or unsafe maintaining your yard. We have escalated this issue internally with our team to help expedite the burial process and ensure the remaining exposed areas are addressed as quickly as possible. We appreciate your patience and apologize for the inconvenience this has caused.
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