Highline Reviews | Read Customer Reviews of highlinefast.com

Highline Reviews | Read Customer Reviews of highlinefast.com

Highline reviews

Showing 38 reviews with 4 stars · Clear filters

Steve M.
Oct 1, 2026
This would have been 5 stars
This would have been 5 stars, but we still have not had our line buried as of yet. The internet is outstanding....the workers who came have been Great!
Response from HighlineOct 1, 2026
Thank you for the great feedback, Steve! We’re so glad to hear you’re enjoying your Highline Internet and had a great experience with our team. We apologize that your line has not yet been buried and understand the frustration of having to wait. We appreciate your patience and hope to have that final step completed soon. Thank you for choosing Highline!
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Steven & Lynda E.
Sep 30, 2026
Experienced folk
Experienced folk. I was a little confused when they didn't show up as planned to do the line diging and the instillation. But got it rescheduled by calling the 800 number. The people diging the line showed up on Saturday evening at almost dark and I didn't get any notifications ahead of time. But they were professional and thorough. Came on Sunday to lay the line and the contract person came on a Saturday to install every thing. He was very knowledgeable and it only took a hour to set us up. We haven't needed to use it as yet but thankful it's here . The customer service gentlemen was very apologetic for all the confusion. Over the initial instillation day
Response from HighlineOct 1, 2026
Thank you for sharing your experience. We apologize for the confusion and lack of communication surrounding your initial installation schedule. We’re glad our Customer Service team was able to help get everything rescheduled and that the crews who completed the work were professional, thorough and knowledgeable. We appreciate your patience throughout the process and are happy to have you connected with Highline!
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Gary B.
Sep 30, 2026
People were polite but It took 3-4…
People were polite but It took 3-4 phone calls to get on the schedule for installation
Response from HighlineOct 1, 2026
Thank you for your feedback, Gary. We’re glad our team was polite and helpful, but we apologize that it took multiple calls to get your installation scheduled. We appreciate your patience and will use your feedback to help us improve the experience for our customers.
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Teresa C.
Jul 18, 2026
decent connection
decent connection, reasonable price
Response from HighlineJul 20, 2026
Thanks for your feedback, Teresa! We're glad to hear you're enjoying a dependable connection at a reasonable price. We appreciate you choosing Highline and look forward to continuing to provide you with reliable service. If there's ever anything we can do to make your experience even better, we're here to help.
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Kriss H.
Jul 11, 2026
Speed is great
Speed is great. With continuing expansion occasional outages have happened. It is getting better as time goes on. Overall, very satisfied.
Response from HighlineJul 17, 2026
Thank you for taking the time to share your experience, Kriss! We're glad to hear you're enjoying the speed of your Highline service and that you've seen improvements as our network continues to grow. We appreciate your patience as we've expanded and strengthened our network, and we're committed to making your service even more reliable. Thank you for choosing Highline — we're grateful to have you as a customer!
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Nicholas
Jul 11, 2026
We have had a good signal on WiFi
We have had a good signal on WiFi. Very little interruptions. Maybe one or two short bumps at the most.
Response from HighlineJul 17, 2026
Thank you for your review, Nicholas! We're delighted to hear you've had a strong Wi-Fi signal with only a couple of brief interruptions. Providing fast, reliable service is our goal, and we're glad it's been working well for you. We truly appreciate your support and thank you for choosing Highline!
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Tracie M.
Jul 7, 2026
The overall internet is awesome
The overall internet is awesome. Love it. But we are still waiting for the cable to be buried in the yard.
Response from HighlineJul 8, 2026
Thank you for your review, Tracie! We're thrilled to hear you're loving your Highline internet service. We do apologize that your cable has not yet been buried. We've escalated this internally. If you'd like to speak with our team directly, please call us at 888-658-0323 or visit https://highlinefast.com/contact/support. We appreciate your patience and thank you for choosing Highline!
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Brandon
Jul 7, 2026
It's alright.
Internet is alright. Uploads don't match downloads, many, many outages Speeds are unrivaled compared to what I had before. Reliability has been roughly the same if not a little less reliable. I suspect the outages being due to being in a new area where lines may still be being installed around me. They use Ookla as their main 'speed test' which is the most unreliable test out there, as they get paid to spoof your actual speeds to make it seem like you are getting excellent service, when in fact, you are not.(Use Cloudflare Speed Test for best results) Customer Service is Decent.(Edit: they do try to reach out, and the employees working customer service need more recognition) Pricing is about what you would expect. I would consider it fairly competitive. (Edit: Highline is also the only fiber option that is available in my location. I was ecstatic when they finally laid fiber down my road as I only had satellite or antenna internet.)
Response from HighlineJul 8, 2026
Thank you for taking the time to share your feedback, Brandon. We're sorry to hear you've experienced outages and that your upload speeds haven't met your expectations. We've escalated your concerns internally so our technical team can review your service and investigate the issues you've described. If you'd like to speak with us directly, please call our Customer Care team at 888-658-0323 or visit https://highlinefast.com/contact/support. We appreciate your comments about our customer service and pricing, and we hope to have the opportunity to improve your experience with Highline.
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