Highline Reviews | Read Customer Reviews of highlinefast.com

Highline Reviews | Read Customer Reviews of highlinefast.com

Highline reviews

Showing 40 reviews with 3 stars · Clear filters

Patricia C.
Sep 30, 2026
intermittent connection circles and…
intermittent connection circles and then comes back
Response from HighlineOct 1, 2026
Hi Patricia, we’re sorry to hear you’re experiencing intermittent connection issues. That’s obviously not the experience we want for our customers. We've escalated this internally to make sure this is followed through to resolution. Also, you may contact us at highlinefast.com/contact so our team can review your account and provide an update. Thank you for bringing it to our attention and thank you for being a Highline customer.
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Randy H.
Sep 15, 2026
Highline Customer Service showing signs of improvement.
So, I am a salesman, if missed my appointment I would call the customer the next day and explain why I missed my appointment. Lots of I'msorries. Did Highline? Nooooo. They did reply to my first review and said please contact us, you can call or use the chat feature. As I said I am a salesperson, so if I am at a customer's site, I don't want to be on the phone, a little more discreet would be the chat. I tried highlines chat. Two options Talk to an agent or see the rates. Guess which worked. However, I did eventually call and talked to a real person. They said I wasn't scheduled for an install. Waaaaat? Ok then they changed it to they had a mistake and they should have called. Agrreed. I asked for a supervisor. She called. I'm much happier now. Rescheduled for install and compensated for my time. All the folks I actually talked to were very nice and sympathetic. So, I will give them profs for that. Now we will see how it goes. If they continue to improve, I will reevaluate my stars.
Response from HighlineSep 22, 2026
Hi Randy, thank you for updating your review and giving us another opportunity to make things right. We sincerely apologize for the missed appointment and lack of communication — you absolutely should have received a call. We’re glad our team was able to connect with you, address your concerns and get your installation rescheduled. We appreciate your patience and your kind words about the team members you spoke with. We look forward to providing a much better experience from here!
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Dashlane C.
Jul 8, 2026
I am not happy with the price
I am not happy with the price. Another company (Brightspeed) was putting up fiber lines a year or two ago when they were first being put up, offering packages starting at $60 a month. Then Highline comes along and takes over (not sure what happened to Bright speed) and suddenly the cheapest package I can get is $115 a month! If you go downstate just a few dozen miles, people are getting high speed Internet for as little as $50 or $60 a month. Plus we lost service twice in the past week for ridiculous reasons, like "someone brushhogged over a fiber line" - how in blazes does that even happen? Lines are underground or on a telephone pole. I want to see prices come down or I may just switch back to StarLink.
Response from HighlineJul 8, 2026
Thank you for taking the time to share your feedback. We're sorry to hear you're disappointed with both the pricing and your recent service experience. We understand how frustrating unexpected outages can be, especially when reliability is one of the reasons customers choose fiber internet. We've escalated your concerns internally so our team can review both the recent service interruptions and your account. If you'd prefer, you can also reach our Customer Care team directly at 888-658-0323 or visit https://highlinefast.com/contact/support. We appreciate your honest feedback and hope we'll have the opportunity to restore your confidence in Highline.
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Louis P.
Jul 7, 2026
Outage
The amount of outages is the one problem that sticks out. Giving credit for one month was a really good jester, but as a human next time there is another outage we seem to forget all bout the credit.
Response from HighlineJul 8, 2026
Thank you for taking the time to share your feedback, Louis. We understand how frustrating repeated outages can be, and we're sorry they have impacted your experience. While we're glad the service credit helped, we know that what matters most is providing the reliable service you expect. We've escalated your concerns internally so our team can review your experience. Someone should be in touch with you soon. If you'd like to speak with our Customer Care team directly, please call 888-658-0323 or visit https://highlinefast.com/contact/support. We appreciate your honesty and the opportunity to earn back your confidence.
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Ken S.
Jun 18, 2026
Service speed seems barely faster than…
Service speed seems barely faster than Hughes net. Maybe because 30 to 40 feet of cabling and connection point is just laying on the ground on my frontage. They never cleaned up. Ken
Response from HighlineJun 19, 2026
Thank you for sharing your feedback, Ken. We're sorry to hear that your experience has not met expectations. We understand how frustrating it can be when service speeds don't seem to deliver the improvement you anticipated. We're also concerned by your comments regarding the cabling and installation cleanup. This is not the standard we strive for, and we apologize for the inconvenience. We would appreciate the opportunity to investigate both the service performance and the installation concerns. We have escalated this to our support team so we can review your connection, address any installation issues, and work toward a resolution. Thank you for bringing this to our attention.
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John J.
Jun 12, 2026
I’m having problems with my WiFi all the time
I’m having problems with my WiFi and I told them that it’s spinning they were supposed to put a order in for me but didn’t so I’m not satisfied and going to cancel at the end of the month.
Response from HighlineJun 12, 2026
Thank you for sharing your feedback, John. We're sorry to hear about the issues you've experienced with your WiFi service. We understand how frustrating it can be when you're experiencing connectivity problems and expecting follow-up assistance that doesn't happen. We also regret hearing that an order was not submitted as expected, leaving your concerns unresolved. This is not the experience we want for our customers. We have escalated your feedback internally for review, including the service concerns and the lack of follow-through. A member of our team should be reaching out soon to discuss your experience and determine how we can help address the situation. Thank you for bringing this to our attention.
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Scott F.
Jun 9, 2026
I love it when it works
I love it when it works , super fast. But two are three times a day we get a lot of lag. The supplies routerchanges from red to flashing green or orange and we lose connection to internet 5 to 10 minutes
Response from HighlineJun 9, 2026
Thank you for your feedback, Scott. We're glad to hear that you enjoy the fast speeds with Highline, but sorry to learn about the frequent lag and connection interruptions you're experiencing throughout the day. This is certainly not the reliable experience we want for our customers. We are escalating your concerns internally so our team can review the issues you've described and investigate what may be causing these interruptions. Thank you for bringing this to our attention and for being a valued customer.
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Gina M.
Jun 9, 2026
The service techs are very friendly and…
The service techs are very friendly and helpful. The service itself has issues with slow and spoty internet. Get messages that system is congested. Was told needed a booster box, but that fix is limited. Was told needed a bigger pkg. That help is limited as well. The price keeps going up but the service is still it as good as I expected.
Response from HighlineJun 9, 2026
Thank you, Gina, for taking the time to share your feedback. We're pleased to hear that our service technicians have been friendly and helpful during your experience. We're sorry to learn that you've continued to experience slow and intermittent internet service despite the troubleshooting steps and equipment upgrades that have been recommended. We understand how frustrating it can be when performance does not meet your expectations. Your feedback is valuable to us, and we'd appreciate the opportunity to review your account and network performance in more detail. We've escalated this to our customer support team so we can investigate further and work toward a solution that improves your experience. Thank you for being a customer and for sharing your honest feedback.
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