HighlineReviews of highlinefast.com

Response from HighlineJun 25, 2026

Thank you for your feedback, Chris. We apologize for the frustration caused by our door-to-door sales visit. We understand and respect homeowners' wishes regarding solicitation, and we're sorry if your posted request was overlooked. We appreciate you bringing this to our attention and will share your comments with our sales team to reinforce the importance of respecting all posted no-soliciting notices. We never want a first impression of Highline to be a negative one. Thank you for taking the time to let us know about your experience.

Response from HighlineJun 22, 2026

Thank you for sharing your feedback, Jim. We're sorry to hear that your experience with Highline has not met your expectations, especially after making the switch in hopes of receiving a more reliable connection and better service. We are escalating your review internally so our team can investigate the issues you've experienced and determine how we can help improve your service. If you haven't already, please reach out to our support team directly with your account information so we can review your situation in more detail and work toward a resolution. We value your business and appreciate the opportunity to make things right.

Response from HighlineJun 15, 2026

Thank you for sharing your feedback, Simone. We're sorry to hear that your experience hasn't met your expectations since switching from Xfinity. We understand how frustrating it can be when service doesn't perform the way you anticipated. We'd like the opportunity to learn more about the issues you're experiencing and see how we can help improve your service. Please reach out to our support team with your account information so we can investigate and work toward a solution. We appreciate you giving us a try and hope we can earn back your confidence.

Response from HighlineJun 12, 2026

Thank you, Greg, for taking the time to share your feedback. We're very sorry to hear about your experience from installation through service activation. We understand how frustrating it must have been to have your water line damaged after identifying the area to avoid, and we apologize for the inconvenience this caused. We also regret that the worksite was not left clean and that the service has not met your expectations for improved internet performance. This is not the level of service we strive to provide. We have escalated your concerns internally for review, including the installation issues, property damage, cleanup concerns, and service performance. A member of our team should be reaching out to you soon to discuss the situation and work toward a resolution. Thank you for bringing these issues to our attention.

Response from HighlineJun 12, 2026

Thank you for sharing your experience, Becky. We're sorry to hear that your installation did not go as expected. We understand your frustration regarding the technician arriving without the necessary equipment and the resulting delay. We also apologize that your husband had to assist with running and pulling the wiring to complete the installation. That is not the experience we want for our customers. Your feedback regarding technician preparedness and training has been escalated internally for review. A member of our team should be reaching out soon to discuss your experience and work toward a resolution. Thank you for bringing these concerns to our attention.

Response from HighlineJun 12, 2026

Thank you for bringing this to our attention. We sincerely apologize for the frustration and concern this situation has caused. We understand your concerns regarding the wire being left exposed for such an extended period of time, especially in an area where children are present and where weather conditions can create additional hazards. We also regret hearing about your experience when you contacted us for assistance. This is not the level of service we aim to provide. We have escalated your concerns internally. A member of our team should be reaching out to you soon to review the situation and ensure it is addressed appropriately. Thank you for sharing your feedback and helping us identify areas where we need to improve.

Response from HighlineJun 9, 2026

Thank you for bringing this to our attention, Pamela. We're very sorry to hear about the damage to your driveway and lawn following the work that was completed on your property. This is not the level of service we strive to provide. We are escalating your concerns internally to ensure the appropriate team reviews the situation and follows up regarding the restoration work needed. We appreciate your patience and the opportunity to make this right. Thank you for your feedback.

Response from HighlineJun 8, 2026

Thank you for your feedback, Karen. We're sorry to hear that the service did not work out for your needs. We appreciate you giving Highline a try and regret that we weren't able to provide the experience you expected. If circumstances change in the future, we'd welcome the opportunity to serve you again and show you the improvements we've made. Thank you for considering our service, and we wish you all the best.