Highline Reviews | Read Customer Reviews of highlinefast.com

Highline Reviews | Read Customer Reviews of highlinefast.com

Highline reviews

Showing 38 reviews with 4 stars · Clear filters

Randy H.
Oct 6, 2026
In The Beginning...
Ok there were some errors in the beginning, but after the wonderful customer support team got it ironed out we have been nothing but happy. We have the 400 plan, and although it doesn't quite make it there we are happy with it at month 1.
Response from HighlineOct 7, 2026
Thank you for giving us the opportunity to work through those initial issues, Randy! We’re glad our Customer Support team was able to get things ironed out and that you’ve been happy with your Highline service since. We appreciate your patience and are grateful to have you as a customer!
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Donna S.
Oct 6, 2026
we seem to have a lot of outages in the…
we seem to have a lot of outages in the short amount of time I have this service.
Response from HighlineOct 7, 2026
We hear you, Donna, and we’re sorry you’ve experienced multiple outages in such a short time. We know you chose Highline expecting reliable service, and that’s the experience we want to deliver. We’re investing heavily in our network to improve reliability and reduce service interruptions. Please know that providing dependable service is a top priority, and we appreciate your patience as we continue making improvements.
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William Bundrick J.
Oct 6, 2026
Service has been fine so far with one…
Service has been fine so far with one exception. From time to time my Internet freezes for a short time. Sometimes I have to reboot my computer to get it going again.
Response from HighlineOct 7, 2026
We hear you, William, and we’re sorry you’ve experienced multiple outages in such a short time. We know you chose Highline expecting reliable service, and that’s the experience we want to deliver. We’re investing heavily in our network to improve reliability and reduce service interruptions. Please know that providing dependable service is a top priority, and we appreciate your patience as we continue making improvements.
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Mark L.
Oct 6, 2026
Installers were quick
Installers were quick, friendly, and efficient
Response from HighlineOct 6, 2026
Thank you for the great review, Mark! We’re glad to hear our installers were quick, friendly and efficient. We appreciate you choosing Highline and hope you’re enjoying your service!
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Joel C.
Oct 5, 2026
It works good for upper Michigan
It works good for upper Michigan
Response from HighlineOct 6, 2026
Thank you for the great review, Joel! We’re glad to hear your Highline service is working well for you in Upper Michigan. We’re proud to help keep our communities connected!
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Barb B.
Oct 5, 2026
Great experience
The sales rep was great, very personable. All the guys who put in the cable to the house and hooked it up were professional and nice. Got consistent emails or texts reminding me of appointments and times and dates of appointments were kept. First time with fiber optic internet. So far I am pretty happy.
Response from HighlineOct 6, 2026
Thank you for the wonderful review, Barb! We’re glad to hear you had a great experience from sales through installation and that our team kept you informed along the way. We’re excited to welcome you to fiber internet and happy to hear you’re enjoying your Highline service so far!
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Myron C.
Oct 2, 2026
The internet service works very well
The internet service works very well. The installers were eager to please. However, the cable from the pole to the house still has not been buried after almost 3 weeks. We live in an area with a lot of wild animals so we do worry that that cable could get damaged while it is exposed.
Response from HighlineOct 5, 2026
Thank you for your feedback, Myron. We’re glad to hear your internet service is working well and that you had a positive experience with our installers. We apologize for the delay in getting your line buried and understand your concern about it remaining exposed. We appreciate you bringing this to our attention and will share your feedback with our team. Thank you for choosing Highline!
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Billy M.
Oct 1, 2026
The installation was done quickly and…
The installation was done quickly and professionally and the service technician was friendly and knowledgeable.
Response from HighlineOct 5, 2026
Thank you for the great review, Billy! We’re happy to hear your installation was quick and professional and that our technician provided friendly, knowledgeable service. We appreciate you choosing Highline!
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