HighlineReviews of highlinefast.com

Response from HighlineJun 8, 2026

Thank you for sharing your feedback, Tonya. We're sorry to hear that your experience has not met your expectations. We understand how frustrating that can be, especially when you expect a reliable and seamless connection. This is not the experience we want for our customers. We'd appreciate the opportunity to investigate the issue and ensure your service is performing as it should. We've escalated your concerns internally to our support team so we can review your connection, troubleshoot any potential issues, and work toward improving your experience. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

Response from HighlineMay 18, 2026

Hi Eric, we’re sorry for the delay in removing the temporary fiber line and understand your frustration, especially after the permanent line has already been installed and is ready to terminate. This is not the level of service we aim to provide. We have escalated your concern internally, and our team should be reaching out soon with an update on the removal process. We appreciate your patience and the opportunity to resolve this for you.

Response from HighlineMay 12, 2026

Hi Dani, Thank you for your honest feedback. We’re glad to hear our team members were kind and helpful, but we understand how frustrating inconsistent communication and unclear expectations can be. That’s not the experience we want for our customers. Your comments are valuable, and we’re using this as an opportunity to address communication gaps internally and reinforce consistent messaging through additional team training. We appreciate you bringing it to our attention. We also understand your concerns about not seeing an increase in speed and would welcome the opportunity to review your service to ensure everything is performing as it should. Please reach out to us directly so we can help.