Highline Reviews | Read Customer Reviews of highlinefast.com

Highline Reviews | Read Customer Reviews of highlinefast.com

Highline reviews

Showing 40 reviews with 3 stars · Clear filters

John S.
Oct 21, 2026
Some glitches
Glitches. Sometimes it is just pauses then goes pauses then goes making watching a game frustrating. Other times it freezes- just the video the sound keeps going. I have to backup and then go to fix. Otherwise is ok.
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Kristen H.
Oct 21, 2026
No live events!
Service goes in and out without warning. At times customers are informed about the outage by text a few minutes before it comes back on. Watching a sporting event live never works out. The service cannot handle live events without interruption.
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Jeanette V.
Oct 9, 2026
Haven’t seen better internet in my home…
Haven’t seen better internet in my home and have to dial 936 on my home phone when calling a local number!!!also didn’t hook up my other phone put the box in wrong room!!!
Response from HighlineOct 12, 2026
We're sorry to hear your experience with Highline hasn't met your expectations. We'd like the opportunity to review these concerns and work toward a resolution. Please contact us at 888-212-0054 or visit highlinefast.com/contact so our team can assist. We appreciate your feedback and the opportunity to make things right.
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john R.
Oct 8, 2026
Many different contractors and good I happend to home.
The many different contractors and subs on various days were friendly and responsive. However, none of them called ahead when they were coming and just showed up without giving their names nor phone contacts. The sales crew seemed to only know about sales and would not provide contractor contacts. The hole boring broke through 2 of my sprinkler lines. But they did fix those brakes, and i helped them with some tools and parts I had and with donating about 3 hours of my time. Now I am waiting for "somebody" to take up my temporary cable laying in my yard, but I don't know who to call to get it to happen or when someone may just drop in to do it. Some subcontractors had erroneous information/ plans, indicating cross communication issues. My fiber optic system seems to be working fine.
Response from HighlineOct 12, 2026
Thank you for taking the time to share your detailed feedback, John. We're glad to hear your fiber service is working well and that our crews were friendly and responsive. However, we understand your frustration. While we're glad the sprinkler lines were repaired, we recognize that the overall experience should have been smoother and should not have required so much of your time. We're sharing your feedback with our team to help improve coordination and communication throughout the installation process. We'd also like to help get your remaining cable work addressed. Please contact us at 888-212-0054 or highlinefast.com/contact so we can review the status and assist with next steps. Thank you for choosing Highline and giving us the opportunity to improve.
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Lana
Oct 7, 2026
The buffering is ridiculous
The buffering is ridiculous! I don’t see how u are any better than spectrum . it’s not just one time.
Response from HighlineOct 12, 2026
We're sorry to hear you're experiencing ongoing buffering issues. We understand how frustrating this is, especially when you switched to Highline expecting a better internet experience. Reliable service is our top priority, and we'd like the opportunity to investigate what's causing these issues and work toward a resolution. Please contact us at 888-212-0054 or highlinefast.com/contact so our team can review your connection and assist. We appreciate your feedback and the opportunity to make things right.
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Norman B.
Oct 7, 2026
Switched due to lower cost
Switched due to lower cost, but the transition was difficult because of my IT knowledge. Thomas from Highline service was very helpful !
Response from HighlineOct 7, 2026
Thank you for choosing Highline, Norman! We’re glad Thomas was able to help make the transition easier and provide the support you needed. We’ll be sure to share your kind words with him, and we hope you’re enjoying your new service and savings!
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Gary H.
Oct 6, 2026
We have had outages and low speeds for…
We have had outages and low speeds for streaming at times. Otherwise better than what we had
Response from HighlineOct 7, 2026
Thank you for your feedback, Gary. We’re glad your overall experience has been an improvement, but we’re sorry you’ve experienced outages and slower speeds while streaming. We know reliability and consistent performance are important, and we continue to invest in our network to improve the customer experience. We appreciate you choosing Highline and giving us the opportunity to serve you.
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Amorine R.
Oct 6, 2026
Had you pick installation date…
Had you pick installation date…. They changed it… went a week with no Wi-Fi/internet. Ok…. Signed up as a referral from my mom… promised a sign on bonus for her and me …. Never received
Response from HighlineOct 7, 2026
We’re sorry your experience has been frustrating, Amorine. Having your installation date changed and going a week without internet is not the start we want for a new customer. Regarding the referral reward, our referral program is an online program that pays when someone signs up and purchases service online through the unique referral link created by the referring customer. Please reach out to our Customer Service team at https://highlinefast.com/contact, and we’ll be happy to review your account and the referral details with you. Thank you for giving us the opportunity to look into this and help.
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