HighlineReviews of highlinefast.com

Response from HighlineOct 6, 2026

Thank you for sharing your feedback, Scott. We’re sorry to hear you haven’t noticed the improvement you expected and that you’re still waiting on your YouTube TV credit despite contacting us several times. We’ve escalated this internally, and someone from our team should be reaching out to you soon to help resolve the issue. We appreciate your patience and the opportunity to make this right.

Response from HighlineOct 6, 2026

Thank you for sharing your experience, Eric. While we’re glad to hear your internet service is performing well overall, we’re very sorry the installation and scheduling process fell short. You should not have had to make repeated calls to get updates or resolution after a missed appointment. Clear, proactive communication and respecting our customers’ time are important, and we appreciate you bringing these issues to our attention. We’ll share your feedback with our team as we work to improve the installation experience. Thank you for sticking with us and giving Highline the opportunity to serve you.

Response from HighlineOct 6, 2026

Thank you for your feedback, Bob. We’re glad you’re enjoying the speed of your Highline service, but we’re sorry the installation and line burial process required multiple appointments. We understand how frustrating it is to have your time disrupted by missed appointments, and that’s not the experience we want to provide. We appreciate you bringing this to our attention and giving us the opportunity to improve.

Response from HighlineOct 5, 2026

Thank you for sharing your experience, Catherine. We’re sorry the installation process wasn’t as smooth or consistent as it should have been. Clear communication and making sure our technicians and contractors are fully prepared for each installation are important, and we appreciate you bringing these concerns to our attention. We’ll share your feedback with our team as we work to improve the experience. We hope you’re able to get fully connected soon and enjoy the benefits of your new Highline fiber service.

Response from HighlineJul 8, 2026

Thank you for sharing your feedback, Albert. We understand this has taken much longer than expected and appreciate your patience. We've escalated your concern internally. If you'd like to speak with our Customer Care team directly, please call 888-658-0323 or visit https://highlinefast.com/contact/support. Thank you for choosing Highline, and we appreciate the opportunity to make this right.

Response from HighlineJun 17, 2026

Thank you for taking the time to share your feedback, Patricia. We're sorry to hear that your experience has been disappointing and that our service has not met your expectations. We'd appreciate the opportunity to learn more about the issues you've experienced and work toward a resolution. We've escalated this internally to our support team so we can investigate and assist further. We value your feedback and are committed to improving our service and customer experience.

Response from HighlineJun 12, 2026

Thank you for sharing your feedback, Jorge. We're sorry to hear that your experience has left you feeling frustrated. We understand how disruptive service interruptions can be, and we recognize the importance of timely and transparent communication when issues occur. Your comments regarding both service consistency and communication have been escalated internally for review. We appreciate your feedback and the opportunity to improve.

Response from HighlineJun 8, 2026

Thank you for sharing your honest feedback. We're sorry to hear that your experience with Highline has not met your expectations. We understand how disappointing it is when you switch providers expecting improved performance, only to find that your speeds do not seem better than your previous service, especially when you're paying more. This is not the experience we want for our customers. In many cases, factors such as Wi-Fi coverage, equipment placement, or network configuration can affect the speeds you experience throughout your home. We would appreciate the opportunity to review your service and troubleshoot any issues that may be impacting performance before you make a final decision. We've escalated this to our support team so we can investigate further and work to ensure you're receiving the level of service you expect. Thank you for bringing your concerns to our attention.