HIGHERDOSEReviews of higherdose.com

I purchased a sauna blanket in late 2022. It was taken care of and suddenly last week it stopped working It took customer service time to get back to me and product was not warranted anymore I am still awaiting a resolution Poor customer service and will be posted out on the website that the product does not have a long life for the expensive price Completely unacceptable and disappointing

My sauna blanket control box caught fire and started smoking. The plastic melted. I provided the video and pictures Higher Dose requested and their customer service offered me a 40% off coupon to purchase another one. I don't recommend the product or the company.

I sent a message into customer support regarding the $600 blanket that I purchased not working anymore. They asked me to send a video, which I did. I then paid $50 for a replacement power bank. It arrived, and the blanket still did not work. I have sent multiple messages into their customer support team, and was asked to send in another video of the non working blanket, which I did. I have not heard any responses back from them. I am very disappointed that such an expensive product stopped working so quickly, and that they are not responding to my messages. I have left voicemails at the customer service number as well, it does not give you the option to speak with anyone, no one has called me back.

I really really wanted to love the sauna blanket but unfortunately it’s being returned. I started out on 4 - as they recommend in the directions. I’m now at 7 and I’m still not able to break a sweat. It actually gave me a heat rash and I can see the red marks on my back from where the heat coils are in the blanket. I also don’t love the fact that the blanket gets hot on the outside and the control box that turns on the unit heats up and is hot - which makes me very very nervous. You also need to be very, very careful where you decide to use it. You cannot use it on anything flammable which includes beds, rugs, couches, etc. I also purchased the three towels and Oh My! they shed all over the place. Don’t wash them with anything — your clothes will be covered in black lint. I had to check my dryer vent every 10 minutes while in the dryer because it was full of lint. I weigh 150 pounds and I fit in the towel but they are too tight for my husband who weighs 185.

The replacement already broke

The “on” button broke on the second week.

I placed my order for a HigherDOSE Infrared Sauna Blanket at the end of September and have still not received it (mid October). After several delays and vague responses from customer support, the shipment was returned because the customs documentation was incomplete. Despite multiple follow-ups and promises of a re-shipment, I haven’t received any update for weeks. I’m usually very patient, but this level of disorganization and lack of communication is unacceptable.

The red light mask is a terrible product. The design of the mask is wrong and always leaves a big scarf on the area of nose and lips. Please don't waste your money on that. In my opinion the company shouldn't sell this product. It's a lack of respect for their clients