Pete
Very prompt customer service
The battery pack for the Red Light cap became faulty and a replacement was sent on the next day I raised the query. Customer service is excellent. Regarding the cap it is expensive at over £400 but is so convenient to use. It is priced not too disimilar to the hand held Hairmax laser (they sell caps for £1k for the cheaper one!) Red Light is safer and just as effective as laser treatment. There has been a slightly noticeable improvement in my hair but it has only been 2 months and it takes a while for results.
Response from HIGHERDOSESep 17, 2025
Thank you so much for taking the time to leave such a thoughtful and detailed review! We're thrilled to hear that you're finding the Red Light Cap convenient to use and that you had a positive experience with our customer service team. We truly appreciate your kind words. It's also great to know that you're already noticing improvements in your hair. We're excited to hear about your continued progress as you use the cap over the coming months. Thanks again for your support and for choosing us!



