HIDevolutionReviews of hidevolution.com

I purchased an external GPU not available in Europe: I was assisted step by step throughout the purchase process, starting from general requests for clarification before ordering, up to the moment of shipping. I had the pleasure of speaking with the owner of the company, Ted Kim, a truly kind and extremely competent person. As for shipping, I was amazed: 2 working days from shipping to delivery (including customs clearance process). I highly recommend this company, you will not be disappointed.

Ordered an in-stock Flow x13 from overseas. The laptop shipped almost immediately and arrived via DHL a few days later. They tried to sell me an extra service which I refused, so I can't speak for any of their custom services. One complaint I have is that the website is pretty iffy: I had problems trying to create an account, and I never received most of the emails that I had expected, so I had to talk to a rep over online chat to get these problems resolved. That said, they did get my problems resolved pretty quickly, and other than that little hitch, everything else was fast and efficient. Solid choice and reasonable price, especially if you're outside the US.

Incredible Sales and Support team for honesty and reliability. Best choice for purchasing a custom laptop. 0% concern for ever being taken advantage of during or after the sale. They stand behind their products and service.

Ted Kim is a genius. Thank you for a professional, high performance tuned computer. Excellent service and will shop with HIDevolution again. Highly recommended.

I ordered an Xg mobile 2023 version. The price is better than other seller. The customer service is very good. It has been shipped to France with DHL. No problem. The ordered takes about 2/3weeks because it was a specific order with the manufacturer (we can found nowhere this device). Very good experience to resume.

I have had one interaction with HIDevolution and it was to purchase a very rare, very difficult to find item for my ROG Ally 7 (called the XG 4090 dock). I was hesitant to purchase this item from HID because I knew nothing about them and this is a very expensive dock. That said, I reviewed their other reviews on TrustPilot and they were very positive. The only real negative review I saw was someone upset about them 'scalping' prices, etc. on hard to find items. The price of the XG 4090 dock was very reasonable to me (just slightly above retail), especially since it just came out and was very difficult to find. All that said, I took the plunge and purchased this item. I reached out to Mr. Kim right after I purchased it to confirm it would be shipped out today. He replied almost instantly confirming and was very courteous and professional. This morning, my brand new ASUS ROG XG 4090 docking station arrived for my ROG Ally 7 via FedEx overnight before 12PM. It was legit sealed and in perfect condition, packaged perfectly, and was exactly what I wanted. I am writing this review right now on it :-). Mr. Kim should be commended on his professionalism and customer service. I never once felt like he 'scalped' me (as that one reviewer said). There is a strong demand for this product, he had supply, and is a reseller. It wasn't like eBay sellers out there or folks on StockX selling products for 50-75% more than retail. The price was very reasonable and appropriate. Thank you Mr. Kim for being so professional and, honestly, not only making me a future customer but also spreading the word of your company to others in my social circle. Keep up the great work and THANK YOU for saving me from having to do the "Best Buy" and "ASUS" hunt for this. I am not about that life (lol). Take care!

I cannot recommend these people highly enough! Purchased a high-end laptop. Service was great but then spent the bit of extra money for the custom tune-up. WOW! Max spent almost an hour remoting in and tuning things I never would have thought of. Made a huge difference. Then I had some trouble with high load graphics and called back TWO MONTHS LATER. Immediately he remoted in and spent the time to investigate and fix it! Absolutely unreal service and support. I have not seen that anywhere in a company like this. 10 stars.

Excellent customer support! Mr. Kim and his associates communicated thoroughly throughout the process and got me the perfect laptop. It's extremely fast, making it well worth the cost.