I have been purchasing hidden crown extensions for over four years now, and I can honestly say each purchase has been more than worth it! My natural hair is very fragile and breaks off very easily. With my mom being a hair stylist I have always been very self conscious about my hair but when wearing my extensions I get such a confidence boost. These extensions have a very natural appearance and when it comes to telling people I have them they are always in complete disbelief. These extensions are also very comfortable to wear throughout long periods of time and hold styling very well wether it’s curly or straight they are never a disappointment. Forever happy with my extensions and will be purchasing another set here in the next few months. I tend to buy them every 7-8 months to have a healthy new look. HIGHLY RECOMMEND!
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Nikki
Customer “service”?! Uncaring. Foolish.
I contacted them as a Crohn’s Disease patient asking about holiday specials & if any are also happening during the after Christmas season, also seeking hair choice advice, and as a contact point through the Foundation, NOT looking for any freebie, also ready to write reviews for the foundation as it’s a great target market for them,& let’s face it a competitive one. Lots of great hair out there! I’m also a voice talent , whose also a stylist, signed to a 3 major agents one being Ford. I work with every ad agency, producer, radio & TV station not only in this state but many across the country.,Bonnie B sent me the most curt, this side of rude note, telling me they take pride in the quality of their items and no deals and bugger off attitude. Did not answer all my questions, a few sentences, and lost not only this sale, but alllllll the referrals I may have offered. I’ll never use their stuff for photo shoots either. So, I guess the elitist attitude was foolish, on many levels, she didn’t have the common decency to have s normal convo by a polite, take care, hope you’re feeling well, or some etiquette anyone normally might, but ironically, (and yes I laughed out loud), she signed off “Warmly, Bonnie B”. Ummmmm....k. A real disappointment. So, I bought from She/Beyond the Beauty-LOOOOVE it! My next piece is coming from Glam Seamless! Which I DO recommend! So excited. Oh, she stated they offer “THE” lowest prices in the industry”. NOT. I’m sure the pieces are decent, but sometimes, you get what you pay for. After being treated that way, I’ll never buy from them! She was literally heartless. She lost a sale, and the domino effect is huge. You never know who you’re talking to Bonnie, too big for your britches is NEVER a good thing. And she seemed to have such a good vibe in the videos! Sad. No thanks.
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Mary M.
The hidden crown topper is terrible
The hidden crown topper is terrible. No matter how much I parted and sprayed with water and blow dried it, it still does not have a natural looking part. It does not sit close to the scalp. It basically looks like a wig. Mine also has a lot of broken short hairs on top that stick up. Do not be fooled by the You Tube videos...this does not look natural. Very unhappy and $500 down the toilet.
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Corinne
Changed my life: I have had alopecia areata…
I have had alopecia areata for almost ten years and had resolved myself that I was going to live with patchy, thinning hair the rest of my life. A friend had purchased Hidden Crown extensions and suggested I give it a try, to add volume to my hair. I was able to find an exact color match with the advice of customer service and I had a hair stylist trim it into the best style to conceal my thin patches and bald spots. Anyone who has thinning hair for whatever reason understands what it means to lose your hair and how you feel less feminine and less attractive, and how damaging that is to your self esteem. Imagine how amazing it feels to look like you have a full head of hair - it makes me feel “normal”. I look like myself again. On the practical side, the extension is extremely easy to care for, slips on and off without pulling at my fragile hair, doesn’t damage my real hair at all, and stays in place. I get compliments on my hair all the time, amazingly from strangers who have no idea that I am wearing extensions. I’m back in the game. I’m so pleased with my Hidden Crown extensions.
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Anna S.
Nice but difficult to fit properly
Nice, high quality hair. Colour the company matched me with was way off. Make sure to be careful before removing any plastic!!! I had removed plastic and was unable to return them. Had to pay for professional dye job to get them matched. Adjusting wire was quite difficult, bead became stuck and it broke on the first try. They do give you two sets to re wire which is good because it is easy to fit them poorly. I don’t think I fitted them right (even after watching countless videos on how to fit them). I find them very painful, they dig into my scalp and give me a headache can only wear them for two hours. I hear this can be because I didn’t fit them right so fingers crossed... will have to re wire them again. Bought for my wedding ($450 CA) and wasn’t able to stand the pain so I couldn’t wear them. The hidden crown type is a lotttt of hair I would go for the day dream if I had a second chance. Hopefully I can get a better fit so they are comfortable otherwise would NOT recommend. Also I’m suspicious of all the raving reviews from girls on YouTube, this is the first site I’ve seen similar experiences to mine.
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LisaC
I ordered a a topper from a Gorgeous…
I ordered a a topper from a Gorgeous Strandz first and had to get the BBB involved because they never sent me my order. So, I was leery. I ordered the rich chocolate #3 topper on October 8th and it was on my doorstep on October 11th. The topper is beautiful and very natural looking (after you wet and blow dry) I will order again. Better than expected.
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suz
Bonnie is rude and unhelpful…
Bonnie is very unhelpful when there is a problem. I thought she was just a return specialist when I wrote in for an exchange. She is not accommodating whatsoever and I can’t believe she’s the owner giving me attitude when I spent over $400 on extensions and there is a problem with her product.
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Lauren
HORRIBLE! NEVER RECEIVED, NOT REFUNDED, COMPANY IGNORANT TO THEIR LEGAL OBLIGATIONS & UNCONCERNED ABOUT CUSTOMER SATISFACTION...AND I WAS A REPEAT CUSTOMER! JASMINE, enjoy the bad publicity to follow
ONLY GIVING 1 star because I can't leave a review without selecting a star. Wish I could give negative 1000 stars. PRODUCT NEVER RECEIVED! Post office DOES NOT have. Company unresponsive (update - JASMINE, of customer service, HAD THE NERVE TO ASSERT THAT IT'S NOT ON THEM IF THE PACKAGE NEVER MAKES IT TO THE CUSTOMER!!!!! ONCE IT LEAVES ON THEIR END, THEY THINK THEY AREN'T LEGALLY LIABLE FOR DELIVERY ACCORDING TO CONTRACT...can't wait to toss this over to an attorney friend), no refund issued!! Will pursue legal action if I'm not refunded in 48 hrs. Order #115966. Payment amount: $362.99! I've already wasted enough time on this; I don't have time to write a 4,000 character description of all of this. Bottom line: PRODUCT NOT RECEIVED, and at this point it is too late and I have to purchase elsewhere. I CAN'T, however, because Hidden Crown WILL NOT GET BACK TO ME/ISSUE MY REFUND!! I am irate. In 30 years I've never not received a package, nor dealt with a company who wouldn't care to immediately address it. Tracking info said that the package was taken to the post office. Upon going to the post office (AND VIDEO'ING IT!), they pulled up the same tracking info BUT HAD NO PACKAGE TO GIVE ME. The clerk filled out a form, but refused to give me a copy, claiming that he could not do so without supervisor authorization. Luckily, I casually video'd at least a BIT of the encounter, simply so that Hidden Crown could see that I clearly DID NOT receive the package (which is also evident by the fact that there is NO DELIVERY SIGNATURE/PICKUP CONFIRMATION...because there was NOTHING THERE FOR ME TO PICK UP.) Instead of being apologetic and immediately refunding my money so that I could at least TRY TO purchase elsewhere in time for a very special occasion...they are totally blowing me off. Fuming, I decided to search online to see if, by chance, any others had complained of anything even remotely similar. I expected not to find anything because I couldn't imagine a company would allow this to be any kind of repeat issue, but I was mistaken. NUMEROUS others have complained of delivery issues! Granted, I cannot know where the truth lies in those situations. However, seeing how MY SITUATION is being handled (or rather, NOT)...I find it hard to believe that the other complaints written on trustpilot.com, and another website or two...were inaccurate. I WILL NOT BE SOMEONE WRITING ONLINE, MONTHS FROM NOW, THAT I STILL HAVEN'T RECEIVED MY REFUND. I would NEVER deal with this company again and wouldn't even WANT the product now - even if it were delivered on my doorstep in the next 5 mins with 2 dozen roses. Totally uninterested (and upon reading those reviews in greater depth, while waiting for a response from Hidden Crown...my hesitations about the product itself were confirmed. That's neither here nor there, though.) I AM NOT MADE OF MONEY AND NEED THIS NEARLY $400 refund (NOT including gas, and TIME TIME TIME invested in trying to get this resolved) IMMEDIATELY! Get it together, Hidden Crown. I purchased your clip-ins months ago, for over $400...clearly you couldn't care less about repeat business and you'll never again get mine. I will spread word of this as much as humanly possible, too. Count on that. SUCH a bummer because I REALLY liked the product I purchased from you previously (which was a HUGE investment for me...my budget doesn't allow for things like this, but I saved and saved and planned and made it work.) So much for that this time around. ISSUE MY REFUND!! Please don't force an even greater headache on me, by forcing me to toss this over to an attorney (I don't care if $400 isn't much to YOU...it is a LOT to me, and I WILL FIGHT YOU ON THIS SO THAT YOU ARE FORCED TO STOP TREATING YOUR CUSTOMERS SO POORLY...and in this case, stealing!) You'll pay the attorney fees, too. Just refund my money. You already ruined my ability to have this for the occasion I've been saving and planning for, for so long. Thanks a lot.