Hidden Crown HairReviews of hiddencrownhair.com

I am a hairstylist as well and I have read through the reviews seen here. I’m experienced with applying extensions and have had extensions on my own head for ten years. I ordered 22” layered crown and I returned it simply because I felt it was too big for my head. I followed the instruction videos and tried several times to fit it to me but it came too far forward on my temples to look natural, be concealed, or to be comfortable. I couldn’t move it low enough to fit like the instructions said it should without it being right on top of my ears, my ears then caused a bump. Never experienced this with any other type of extensions. I also wanted it to fit low on my head like a headband, but apparently that’s not how you’re supposed to wear it. I wouldn’t have been able to move around freely without this piece popping off my head because of how high you are supposed to wear it and because my ears were forcing it upwards. I do a lot of modeling and spokesmodeling events that have to do with motor sports where I’m moving around a lot and this piece wouldn’t cut it, wouldn’t stay on. The color was spot on, the hair quality is hard to tell without washing and styling several times as extensions hair are coated with silicon to look shiny and perfect and feel silky. I have nice long hair and I only get extensions for curling since my natural hair won’t take a curl but no way to know since I was going to return. Some people commented that the top of the crown had a bunch of short hairs sticking out of it and that is normal for some wefts, this is a weft based unit. People also said their hair had occasional very dark or very light hairs sprinkled in and that’s normal too. Customer service was very polite and helpful with me. I was moving when I mailed my return and with all my stress from that i completely forgot to include some info in the package about who i was and proof of my purchase. I contacted them and they were fine with it, they asked for my tracking info and took care of it all. They do not allow bad reviews on their site, that’s true and it’s shady, why bother to even allow reviews...that’s not how reviews work. This didn’t work out for me but these reviews here are kinda extra. Take them with a grain of salt.

The product is terrible quality, I specialize in extension and have for over 15 years. The company is very shady and not transparent at all with their product! They deleted my first review on their website as well as my second, therefore you only see GOOD reviews on their site, not true reviews!!!! Don’t believe everything that you read. Just because they have a bunch of positive reviews on their website doesn’t mean there aren’t any negative ones and unsatisfied customers. But ask yourself WHY isn’t they’re any negitive reviews on their social media and website???? Because they are just deleting all the negative. As Well as when I made a comment on their social media in regards to how I felt about the poor product quality and customer service. They deleted my comments three times, when I attempted to message them they then blocked me. Extremely unprofessional. I ordered the 22” layered halo extensions this past week for my wedding, upon receiving i wasn't impressed. I am a stylist, who is trained in 4 different systems of hair extensions, I work with production for hair and makeup as well as photographers on set for clients. I own my own business as well, doing hair and makeup for special events. I wanted to try these to market to my clients. But I defiantly will not now after this situation and how the company handles themselves. Upon opening the hair felt rough and course, there are white wiry hairs blended all through out as if it isn't truly 100% human hair. I at least reached out to them via email. Days later with no response, I them took it to social media and commented on one of their posts that I was unhappy and how i felt about the quality of the hair and their lack of response to my email. They then deleted my comment on Instagram, so i posted it two more times, they each time deleted it and them blocked me!!! Most honest, professional and respectful companies would comment back and say something to the effect of "im sorry you're unhappy, one of our team members will get back with you shortly" This was not the case with them, they just blocked me. Therefore i emailed them again, as well as messaged them on Facebook messenger. The response from them was a technical support person will get back with me and that they don't return the hair since it was worn. The hair hasn't been worn yet, security tags removed yes, so i could actually inspect the hair, regardless of their return policy, I needed to see for myself the quality and you cannot do that unless you actually unfold the hair. It reminds me of the hair i use to buy from the stores in Detroit for super cheap back when I was younger and didn't know that you could buy better hair. Regardless, the lack of professionalism on the companies part and care for a customer satisfaction is shocking! I mean they literally couldn't take the criticism so they blocked me, which tells me that they're guilty of a bad product and don't want people to know it. So disappointed in this company and how they handle themselves. Don't buy from them, contact Halo Couture and they will take better care of you! I called them and told them what happened and they rush ordered me hair from them, they were appalled but what I told them I experienced with Hidden Crown Hair.

the content does not match the YouTube and Instagram videos on your account at all. I was happy, I thought I had found the solution to my problem, I paid 450 . I was expecting a natural topper, natural hair, undetectable, very thin like your photos. Result: I find myself with a headdress with bristles burned on the tips, even less beautiful than my natural hair already damaged, and especially with a look NOT natural, as for a disguised evening much too thick at the top, omg, I do not see the difference with a cheap topper at eBay at 30 dollars I then saw many consumer comments online that said the same thing. Today, in result , I am very sad for my hair, I lost a huge amount of money for me, for nothing

Not a product i would ever spend $450 on again. It's really too bad to buy something so expensive and the product come back and not fit your head properly and be a totally different color of your hair. Really frustrated with my experience as well with the customer service.

Product is usually satisfactory; however, the the treatment my client and I are currently receiving from their ridiculously rude customer service, upon receiving a defective halo, is insane. And trust me....it’s not actually Bonnie B. who’s responding to everyone’s emails. She’s just the face of the company. These are minimum wage cronies answering you, who have no idea what they’re talking about—they’re put in their positions solely to be difficult, so you’ll get frustrated and give up. I’m a stylist with 15 years of experience and have literally been argued with by their customer service rep (who clearly knows nothing about the wholesale hair market), insisting the reason this faulty piece won’t hold a curl is because neither myself or my client know how to curl hair and are using shoddy tools. He/she actually had the nerve to claim they’ve never had any complaints and said it could be “because of the weather” that my client’s halo looked like it had never been curled, after 30 min of wear.....inside her vehicle!! Are you kidding me?! I have never been insulted or treated so inappropriately by a company in my own industry, in all my years as a hairdresser. Ladies: social media is the only way we can expose this company for their bad business practice!!

I rocked my hidden crowns to The 61st Grammy’s and felt like a princess!!! I am full of joy to offer these products to my clients so we can all have a chance at princess mermaid hair!!!!!!!! Thank you Hidden Crown for making me the star of the night at The 2019 Grammys!!!!

seriously don’t waste your money on this brand. i’ve had multiple types of extensions. these are useless. also the customer service is awful

I have purchased the 4/613 topper and a matching extension. I must say that at first I was so excited because it came so quickly...until I opened the box! The topper I got was way lighter than it appeared (4 with 613 hightlights) or should have been (I think they use too much blonde highlights), the ends were very frizzy looking, the knots were sooooo noticeable and it wouldn’t sit flat on my head no matter what I did. However the halo hair was amazing quality all the way through to the ends but I couldn’t wear it bc my hair is so thin and fine it is very noticeable especially when it cuts into my scalp. That being said, I emailed the company about the topper and Bonnie replied and was so rude. I continued to ask for a customer service number but there wasn’t one and she refused to call me; she said they only reply through email. Ok, so I figured maybe I got a “lemon” topper but of course couldn’t return it so it sat for months until one day I just decided I was going to make it work bc I wasn’t throwing the money I spent away(and they were much cheaper then). I had to use powder and makeup to cover those knots after much research on how to fix it. I took a lot of time (days) but I got it to work but it definitely wasn’t a go to everyday piece. So fast forward and I was about to get married, so I ordered their new layered halo because I needed more hair for my wedding and was pleased with the first halo quality even though I couldn’t wear it daily wear bc it hurt so much from digging into my scalp. Well I decided to order another topper thinking that maybe it was the color I ordered or just a fluke that the knots were terrible or maybe even after a few years, they improved the product. They do have higher quality hair and the price had gone up quite a bit but still cheaper than some. Well...stupid me not learning the first time. 3 years(maybe 4) and they still haven’t tried to improve their product...still the same knots. Their base is the worst base I’ve ever purchased and it’s such a shame bc their hair is of higher quality but there are much better silk bases they could use to fix the problem and make the scalp look real and get it to lie flat on the head.