Hidden Crown HairHidden Crown Hair is listed under Hair Care & Styling.
Hidden Crown Hair (hiddencrownhair.com) has 137 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Hair Care & Styling · Istanbul, Turkey, Florida
Excellent
Hair Care & Styling · Worcester, Massachusetts
Excellent
Hair Care & Styling
Excellent
Hair Care & Styling
Excellent
137 approved reviews, newest moderated first
Danielle Z.
Beautiful halo that gives me volume and length and blends seamlessly, I actually ordered the wrong shade for myself originally, but Madison and the wonderful customer service team made the exchange easy and painless, and now I have the perfect shade!
Sadie M.
The item didn’t meet the standards of the usual hair pieces (hair topper specifically) and they don’t typically take returns but this item was defective. Hidden Crown left me return the item for a gift card in exchange. The tariffs were applied to the new order so I mentioned that in another email and they sent me a new gift card (deactivated the old one) to cover the tariff cost as well. Their customer service game has gotten so strong! The hair extensions are stunning.
Response from Hidden Crown HairJun 4, 2025
Hi Sadie! I am so happy that you were taken care of by our team! We hope that your new piece works out beautifully and if you ever need anything please just let us know!
rylee R.
These extensions are beautiful and the customer service is wonderful. The hair quality is amazing! Silky, soft, and feels high quality. I had to exchange my original extensions because the color match was off, but the process was super easy and customer service always responded very quickly and were super kind. I will always order Hidden Crown!
Response from Hidden Crown HairJun 4, 2025
Hi Rylee! Thank you so much for taking the time to make such a sweet review. I am so happy our team got you taken care of and that you are satisfied with your hair!
StellaN
Hidden crown’s products are great quality, and look so natural. The customer service was above and beyond. They sent me a replacement item quickly, and double checked to make sure I was satisfied with the product. Highly recommend!!!!!!!
Response from Hidden Crown HairMay 21, 2025
Hi Stella! I am so happy to hear that you are so satisfied with your hair and experience! Its so nice for us to hear back from customers like this! Thank you for leaving such a kind review!
Lindie B.
Feom start to finish I had a seamless experience, just like my extensions. The colour is a perfect match, one 9f the consultants advised me based on a photo I sent of my hair colour. The delivery was super fast and the extensions are super easy to fit.
Response from Hidden Crown HairMay 21, 2025
Hi Lindie! Thank you so much for taking the time to make such a sweet review. We are so happy to hear that you are loving your product and that our team got you helped out!
VJ
Do not buy this product. I received it, and there is no way to attach it to your head. The string slips, there are no clips, and even a professional stylist could not secure it. I bought it for my wedding, but I couldn't use it; it was a huge waste of money and time.
Response from Hidden Crown HairMay 5, 2025
Hi there! I am sorry to hear that you are having some trouble with you hair piece! Our halo piece is a damage free extension and does not come with clips! Our wire is adjustable based for each individual head size for our clients :) Please email [email protected] and our team will make sure to send over information to help get this issue resolved for you! Thank you!
Charl
I loved the person who helped me. They were kind and personable and knowledgeable about hair extensions. They used emojis which made me feel like they were relatable. Great Customer service and the communication aligned well with their brand! (I also work in marketing!)
Response from Hidden Crown HairMay 5, 2025
Hi Charl! Thank you so much for taking the time to write such a sweet review. We are always happy to help and so glad that you were taken care of by our team!
Julie M.
I had the absolute BEST customer service with Madison! She is diligent ..kind and took wonderful care of me! I own a boutique salon and I know where I will be going for all of my topper extensions 💕
Response from Hidden Crown HairApr 29, 2025
Hi Julie! Thank you so much for such a sweet 5 star review! We are happy to hear that you were taken care of!